Refund of fees for English Language Program students
This is a plain English summary of the University’s refund policy and procedures as they affect English Language Program (ELP) students. It is based on the Student Fees and Charges Policy and Student Fees, Charges and Refunds Procedures.
1. If the University is unable to deliver your course in full, you will be offered a refund of course moneys you have paid. The refund will be paid within 2 weeks of the day on which the program ceased being provided. Alternatively, you may be offered enrolment in another ELP program at the University at no extra cost to you. You must inform the University in writing of whether you have chosen to accept a full refund of course moneys, or accept a place in the other program.
2. You will not be eligible to receive any refund of program fees after a program has commenced, unless:
a) The University of the Sunshine Coast is unable to deliver your program in full (refer to Clause 1), or,
b) You are unable to start on the agreed starting date, or you withdraw from the program, because the Australian Government refused to grant you a student visa (refer to Clause 4a)
3. You will receive a full refund of your accommodation placement fees and airport transfer charges if the University receives written cancellation of these services at least 14 days before your stated arrival.
4. You, or your agent, will be entitled to a refund of program fees in the following situations:
a) If your student visa application is refused and you provide the University with written evidence of this, you or your agent will be entitled to a refund of program fees, with the following deductions:
i) administration expenses of 5 percent of the total amount of the program fees (maximum of A$250)
ii) non-recoverable expenses incurred in organising travel, accommodation or other services
iii) the cost of books, equipment, and other materials purchased or produced by the University for you to undertake the program
b) If you, or your agent, give the University written notice of your decision to cancel your application for a program at least 28 days before the program's commencement date, you or your agent will be entitled to a refund of program fees, with the following deductions:
i) the ELP application fee,
ii) non-recoverable expenses incurred in organising travel, accommodation or other services,
iii) the cost of books, equipment, and other materials purchased or produced by the University for you to undertake the program.
c) If you, or your agent, give the University written notice of your decision to cancel your application for a program within 27 days before the commencement date of the program, you or your agent, will be entitled to a refund of 75 percent of the program fees, with the following deductions:
(i) the ELP application fee,
(ii) up to A$250 of any deposit paid for an articulated program,
(iii) the Accommodation Placement Fee, unless we have received notice of cancellation in writing at least 14 days before your stated arrival
(iv) any rent paid and used, or paid in advance but not used, unless we have received notice of cancellation in writing at least 14 days before your stated arrival and you have not signed a lease with an accommodation provider,
(v) the Airport Transfer Fee, unless we have received notice of cancellation in writing at least 14 days before your stated arrival,
(vi) the cost of books, equipment, and other materials purchased or produced by the University for you to undertake the program,
(vii) all expenses incurred by the University for services provided or arranged for you that cannot be recovered by the University.
5. If you wish to request a refund of fees and charges, you must make the request in writing addressed to:
International Student Fees
The Pro Vice-Chancellor (International and Quality)
University of the Sunshine Coast - ML 17
MAROOCHYDORE DC QLD 4558
AUSTRALIA
6. You or your agent will receive an approved refund within 28 days of the University receiving your request.
7. You or your agent will receive a statement from the University explaining how the refund amount was calculated.
8. Refunds of fees and charges are made in the same currency in which the fees and charges were paid. The refund is made to the person who entered into the written agreement with the University, unless that person directs the University otherwise in writing.
9. If you are seeking a refund of any moneys paid for Overseas Student Health Cover, you will need to contact the agency or service provider with whom you took out that cover.
10. This agreement, and the availability of complaints and appeals processes, does not remove your rights to take action under Australia’s consumer protection laws.
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