Library Client Satisfaction Survey
Thank you to all of the respondents who took the time to provide us with valuable feedback. Your feedback will be used to inform our planning as we continue to strive to provide you with a quality service that best meets your needs.
A total of 589 clients representing a cross section of undergraduate and postgraduate students and teaching and research staff from all three Faculties, APT staff and non-USC clients responded to the Client Satisfaction Survey conducted by the Library in May.
The Library’s overall score has improved since the previous survey in 2005 with the Library now placed above the median score for other Australian university libraries who have conducted the survey.
Survey results show that the respondents are generally very satisfied with the Library with a score of 5.33 out of a possible 7 for overall satisfaction with the Library and 5.46 out of 7 for the quality of the service.
6 out of the 10 highest performing areas relate to Library staff, including their fairness, professionalism, friendliness and helpfulness, clarity and accuracy of responses, quality service and availability to assist.
The remaining four variables relate to ease of using the Library website, assistance and training to find information, turnaround time for re-shelving materials and opening hours.
The areas that clients would like to see improved include noise levels in the Library and access to computing facilities and individual seating.
Library staff are currently reviewing the areas earmarked for improvement and working on solutions including those outlined in the table below.
Client Satisfaction Survey prize winners
Congratulations to the four lucky survey respondents who have each won a A$100 gift voucher from the Co-op Bookshop. The winners have been notified.