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Databases FAQs
Please look through this list of frequently encountered problems before you contact the Library Information Desk :
My network username and password are not accepted
If you have any questions about your network username and password, contact the IT Service Desk.
If you are certain your network username and password are correct, there may be a temporary problem with access to the Library databases. You may contact the Library Information Desk for more assistance +61 7 5430 2803 or complete an Electronic Services Problem Report Form.
I get an error message
There may be a temporary problem with the Library databases.
Try to Refresh the page.
Contact the Library Information Desk for more assistance +61 7 5430 2803.
I get a message telling me I cannot connect at this time or connection refused, or there are too many concurrent users
There may be restrictions on the number of people who can access the database at the same time.
Wait a little while then try again.
If the problem persists contact the Library Information Desk.
I need another password
Some databases require a database specific password.
Some databases require another password if you are accessing them off campus.
Check the information provided for the database on the databases page, this will tell you whether the database requires another password or if access is restricted to certain users.
If you need another password there is a link to Additional Passwords (USC login required) on the Databases page, or contact the Library Information Desk.
I cannot access the full article
Some databases provide only an abstract or citation for an article. Many databases offer you the option to link to the article in another database.
Check the information provided for the database on the databases page to see if the database you are using provides full-text.
If the database provides only an abstract or citation for a journal article, check the electronic journals and newspapers title list to find out if another database holds the journal you are looking for or check the Library Catalogue to find out if that journal is held in print in the Library.
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