Electronic Resource Problem Report Form

 

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Electronic Resource Problem Report Form

This form is to be used by staff and students to report any problems with the Library's electronic databases, electronic journals and newspapers, online Library Catalogue or Library website. Contact the Library Information Desk for information about the Library self-check machine or Library computers, including printing, the pay Internet PCs and the CD-Rom PC.

Library staff can also use this form to report issues with the Virtua Library System including Infostation, Self-Check machine and the Virtua Client and Library hardware issues including printing, Library gates and the stand alone pcs.

The Library will respond your report within one business day of submission.

Before you start:

  • For information about your network username and password, student intranet, Blackboard, SOLAR, email or University staff and student computing facilities (including printing from the labs), email the IT Service Desk or telephone +61 7 5430 1237.
  • Access to the Library catalogue and database services may be unavailable on Friday mornings from 5-8am AUST EST during Library/ITS network and system maintenance. Please try again outside these hours if your access issue occurred during this time.
  • If you require an additional username and password for the Library databases or electronic journals or newspapers, send a request via the Ask A Librarian Form or telephone the Library Information Desk on +61 7 5430 2803.

Electronic Resource Problem Report

* Denotes compulsory fields.
Title:
* First Name:
* Surname:
* Email Address:
Telephone:
Client Type:
Faculty:

Your Issue
Please explain the problem:

If possible, copy and paste any error messages exactly as they occur, or record as accurately as possible any error messages.
Error message:
Is your issue related to:
Date the problem first occurred:
Time the problem first occurred:
Database name (if relevant):
Journal/Newspaper title (if relevant):
Have you been able to successfully use this service/resource before?
Where did the issue occur:
What browser where you using:
Did you access the resource via:
If possible, please provide the URL you used to access the resource/service:

Library Staff Only

(Other clients jump to the end of the form)
Has issue been reported to Copying and Scanning Centre?
Date reported:
Expected date of resolution:
Machine number (if relevant - eg OPAC02):
Location (eg Loans Desk):
Tasks you were performing when the error occurred:
Outline any steps you have taken to attempt to resolve the problem, and if they work:
Have any effective work-arounds been developed? Please detail:
Did anything unusual immediately precede the first occurrence of the problem? (ie disk crash or loaded other software onto the machine) ?
If yes please detail:
Is the problem random, or easily reproducible?
Any other relevant information:

Thank you for reporting this problem. We apologise for any inconvenience caused.

Information Privacy Notice

The University of the Sunshine Coast is collecting the information on this form to carry out its functions under the University of the Sunshine Coast Act 1998. The University may disclose some, or all of this information, to appropriate agencies if required including to the Commonwealth Department of Education, Science and Training, the Australian Taxation Office, etc. For more information, the University's Privacy Plan is available at http://www.usc.edu.au/privacyplan.

Form submission may take a few seconds. As confirmation of receipt, a copy of your request will be forwarded to your email address within the next few minutes. Please contact the Information Desk for more information.