Use this form to report any problems with the Library's online services.
The Library will respond your report within one business day of submission.
Please note:
- For information about your network username and password, Blackboard, email or University staff and student computing facilities contact:
- For information about printing, contact:
- Access to the Library catalogue and database services may be unavailable on Tuesday mornings from 5-8am AUST EST during Library/ITS network and system maintenance. Please try again outside these hours if your access issue occurred during this time.
- If you require an additional username and password for the Library resources, databases, electronic journals or newspapers, check the additional passwords list, send a request via the Ask A Librarian Form or telephone the Library Information Desk on +61 7 5430 2803.
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Electronic Resource Problem Report |
* Denotes compulsory fields. |
Title:
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* First Name:
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* Surname:
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* Email Address:
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Telephone:
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Client Type:
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Faculty:
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Your Issue |
Please explain the problem:
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If possible, copy and paste any error messages exactly as they occur, or record as accurately as possible any error messages. |
Error message:
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Is your issue related to:
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Date the problem occurred:
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Time the problem occurred:
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Database name (if relevant):
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Journal/Newspaper title (if relevant):
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Have you been able to successfully use this service/resource before?
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Can you access other services/resources?
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Where where you when you experienced the problem:
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What web browser where you using:
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Did you access the resource via:
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If possible, please provide the URL you used to access the resource/service:
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Information Privacy Notice |
The University of the Sunshine Coast is collecting the information on this form to carry out its functions under the University of the Sunshine Coast Act 1998. The University may disclose some, or all of this information, to appropriate agencies if required including to the Commonwealth Department of Education, Science and Training, the Australian Taxation Office, etc. More information is available at http://www.usc.edu.au/privacy. |
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Form submission may take a few seconds. As confirmation of receipt, a copy of your request will be forwarded to your email address within the next few minutes. Please contact the Information Desk for more information. |
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