Please refer to the University’s Glossary of terms for policy and procedures.
1. Purpose and application of these procedures
1.1 A student enrolled in a coursework program may formally request a review of their assessment tasks or their final mark or grade for a course (excluding bachelor honours research projects), provided there are academic or procedural reasons for the request.
1.2 If a review is granted, the result awarded from that review will stand as the final result for the work, regardless of whether it is higher or lower than the result originally awarded.
1.3 Reviews should be documented, with all parties keeping relevant and complete records.
2. Grounds for review of an individual assessment item, final mark or grade
2.1 Valid grounds for seeking a review: the student can provide evidence of disadvantage in one or more of the following ways:
- a piece of work handed in on time was not marked;
- feedback on assessed work was not provided within fifteen working days;
- alleged wrong advice from staff teaching the course (e.g., about the content of the examination or approval of an extension for an assignment).
- the result/final mark/grade was not based on the assessment criteria or assessment process specified in the Course Outline, or any subsequent amendment made in accordance with the Assessment: Courses and Coursework Programs – Procedures;
- the assessment did not comply with the requirements of the Assessment: Courses and Coursework Programs – Procedures and the course was not exempt;
- where a student can demonstrate that special consideration should be applied because their performance in an assessment task was adversely affected by an unexpected or exceptional circumstance and the result received for this assessment impacted upon their final mark/grade for the course.
- alleged discrimination, prejudice or bias on the part of the assessor or any other person involved in determining the result awarded. This allegation must be supported by specific examples.
- in exceptional circumstances, other grounds (except those in the list of not valid grounds) will be considered if the Executive Dean accepts these as reasonable.
2.2 The following are not valid grounds for a review:
- challenges to
- the specified learning outcomes of the course;
- the assessment methods approved for the course;
- the standard required to receive particular grades in the course;
- a study overload;
- personal and medical problems other than those permitted on the basis of special consideration;
- financial implications of not passing the course;
- final mark/grades received by other students in the course;
- final mark/grades received by the student in other courses;
- the amount of work the student has done;
- a penalty imposed on a student for academic misconduct or plagiarism in accordance with University guidelines; or
- the need for additional marks to achieve a higher grade.
3. Incorrect addition of results
Where a student or Course Coordinator identifies that the result/final mark recorded for an assessment task or course have not been correctly determined or calculated then this should be confirmed and corrected immediately. If this error is identified after the final mark/grade has been submitted then the Course Coordinator should submit a Change of Grade to the Executive Dean for approval.
4. Process for a review of an assessment result other than a final mark/grade
4.1 Where a student considers that an individual assessment task has been unfairly or inappropriately assessed, the student shall follow the process below, taking step a. within five working days of notification of the result in that assessment task:
a) contact the assessor to request a review of the assessment task outlining the grounds for seeking a review;
b) if the matter is not resolved then, the student/s should refer the matter to the Course Coordinator, if that person is a different person to the lecturer, and/or to the Head of School.
4.2 If dissatisfied with the outcome of the above actions the student may:
a) upon receipt of the final mark/grade for that course seek a review of the grade or
b) lodge a formal grievance within the Students Grievance Resolution – Procedures.
4.3 Re-mark of individual assessment tasks
4.3.1 Reviews of a result for an assessment may involve a re-mark of an assessment task.
4.3.2 When a student is granted a re-mark, they should provide a clean copy of the assessment task to the Faculty where applicable. The student will also submit the original marked assessment task. A person familiar with the content area, but who has not sighted the previously marked assessment task should perform the re-mark, using the clean copy and without access to the original marked assessment task.
5. Review of a final mark/grade
5.1 Where a student considers that the final mark/grade awarded for a course has been unfairly or inappropriately determined in line with the Grounds for Review above, they should submit a written request to the Executive Dean for a review of their final mark/grade. This should state the grounds for the review and should be submitted within 10 working days of the date of the release of grades. Where the Course Coordinator is also the Executive Dean, the review will be delegated to another appropriate senior academic staff member.
5.2 On receipt of a request for a review of a final mark/grade, the Executive Dean can:
a) reject the review on the basis that the grounds for the review are invalid; or
b) determine that any action taken previously was appropriate and the student's case has already been properly answered; or
c) determine that grounds exist for a review and deal executively with the matter.
5.3 Procedures for a review must be initiated within 10 working days of the receipt of a request for a review of a final mark/grade.
5.4 Grounds for submission of a review of a final mark/grade on the basis of special consideration
5.4.1 A student may ask for a review of a final mark/grade on the basis of ‘special consideration’ if they consider that their performance in a completed assessment item had been disadvantaged by exceptional circumstances beyond their control and where there is evidence that the mark achieved for this assessment item has impacted upon their final mark/grade.
5.4.2 These circumstances include:
- death or serious illness of a close family member
- an unexpected illness
- a re-occurrence of a chronic illness
- a severe disruption to domestic arrangements
- being a victim of crime
- an accident.
5.4.3 If a student has already had an extension for the submission of the assessment item or alternative arrangements made to the assessment due to the above criteria or due to an existing illness or disability, the same grounds cannot be used to request special consideration unless it is compounded by an unexpected and exceptional change in the circumstances or is an additional circumstance.
5.5 Outcome of a review of a final mark/grade on the basis of special consideration
The Executive Dean may determine that an appeal on the basis of special consideration is valid where the student can prove that their final mark/grade was impacted by the circumstances outlined in their appeal. In such circumstances the Executive Dean may amend the final mark and grade accordingly. For example, where a student’s final mark is close to the cusp for a higher grade it might be determined that, had the student performed at the same level for the assessment item where special consideration has been requested, as for their other assessment items in the course, they would have achieved the higher grade.
5.6 Notification and actions following a review of a final mark/grade
5.6.1 The Faculty will advise the student in writing of the outcome of a review. Where a review is not upheld the reasons for this decision must be provided to the student.
5.6.2 If the grounds for a review are upheld and it is considered that the circumstances may have disadvantaged other students within the course, then the Executive Dean should determine whether any further action in respect of these students is required.
5.6.3 Where a final mark/grade is amended the Faculty should complete a Change of Grade form and submit this to Student Services and Engagement.
6.1 If a student is dissatisfied with the decision following an application for a review, they may exercise their right to appeal under the provisions of the Student Grievance Resolution – Governing Policy.
6.2 The appeal must be made within 20 working days of the date of the advice on the outcome of the review and will only be considered if there are grounds that the process has not been followed or a ground for appeal not upheld (refer to section 2. above). There will be no further consideration of the merits of the case.
7. Status of a student awaiting the outcome of a review, complaint or grievance
7.1 The University will make determinations on reviews as soon as practicable however, some cases may not be resolved before teaching commences for the next teaching period.
7.2 A student waiting for the outcome of a review or grievance in relation to a final mark/grade which may impact upon the requisite requirements for a course in the following teaching period must consult the Program Coordinator and/or Program Advisor. Students should be formally enrolled in any courses they commence.
7.3 If, following the outcome of the review, a student is required to withdraw from a course after the census date, the Faculty should advise the Director, Student Services and Engagement, who will determine whether a retrospective withdrawal and removal of financial liability is applicable.