Student complaints and grievances

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Student complaints and grievances

Breadcrumbs

There may be instances where you disagree with or seek to challenge a decision or action of the University. Processes are in place for you to make complaints and raise your grievances with the University.

USC recognises that complaints and feedback are an important part of ongoing quality and service improvements. Feedback is always welcome and the University is committed to working with you to effectively resolve your grievance.

Policies and processes

It is important to understand the policies that relate to your complaint, and that apply to you as a student at the University. You also need to follow the correct process when lodging a complaint (policies below).

All University policies, rules, plans and procedures are accessible on the USC website but below are some key student-related policies that you may seek to refer to.

Academic policies

These policies explain your and the University's responsibilities in relation to academic integrity and identifying and addressing academic misconduct.

Student rights and responsibilities

These policies outline your rights and responsibilities as a student and the University's expectations of your conduct.

Also refer to the USC Student Charter, which sets out the mutual expectations of students and the University.

Grievance policies

These policies contain important information about the processes you should take to make a complaint, appeal or raise a grievance with the University.

Further action

Student Ombudsman

If you have followed the policies and grievance handling procedures (outlined above) and do not feel your grievance has been adequately resolved, you may contact the Student Ombudsman.

Queensland Ombudsman

The Queensland Ombudsman's Office is an independent complaints investigation agency. You may choose to contact this office to investigate complaints about the decisions and actions of Queensland state agencies, local councils or any Queensland-based university.

More information

Contact Student Wellbeing.

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