Student Wellbeing psychologists and social workers provide a variety of services, initiatives and resources to support students of USC and to foster positive mental health.
Stressful personal, study or health related problems can make it hard to manage the demands of daily life and studying at university.
Talking to someone who understands the pressures and difficulties you are experiencing can be helpful.
USC's counsellors listen to your concerns, help you clarify key issues and assist you in developing strategies for either resolving the problem or dealing with it more effectively.
Resilient people talk it over. Our CARE to Ask Counselling Guide helps you establish which kind of appointment you need.
- Common areas students seek help
Students commonly seek help for:
- depression, panic and anxiety
- exam worries
- study concerns
- course-related decision making (including deferment and withdrawal)
- feeling overwhelmed or not coping
- conflict or crisis situations
- grief and bereavement
- stress management
- sexuality and gender identity issues
- family and relationship issues
- lesbian, gay, bisexual, transgender and intersex (LGBTI) support
- variations to enrolment or assessment on compassionate grounds
- What to expect at your appointment
You and your counsellor will:
- talk about your specific problems
- assess how these problems affect you
- explore options or strategies that can help
The counsellor may decide that referral to another health professional, organisation or university department would better suit your needs. The counsellor will discuss this with you and assist with the referral process.
- Book an appointment
Book online via the Student Hub
Students wishing to access counselling services are required to book a 30-minute Intake appointment. Subsequent appointments last for 50 minutes.
Student Wellbeing counsellors do not provide after-hours support.
Campus In person Tel: Sippy Downs Ground Floor, Building E +61 7 5430 1226 USC Fraser Coast Building A +61 7 4128 5200 USC Gympie 71 Cartwright Road +61 7 5456 5800 USC SouthBank Building A4 (SW1) +61 7 5409 8600
Office hours: Monday–Friday: 8.30am–5pm
USC counselling sessions are private and confidential. Our counsellors are bound by the ethical codes of their respective professions. They treat client information with professional confidence and will not disclose information without written consent.
Counsellors may be ethically or legally required to breach client confidentiality if the safety of a client or others is at serious risk.
Students requiring urgent help should contact:
- Lifeline (24 hour phone counselling service) Tel: 13 11 14
- Suicide Call Back Service (24 hours) Tel: 1300 659 467
- Sunshine Coast Mental Health Services (Crisis number) Tel: 1300 767 155
- Police or QLD Ambulance Service Tel: 000 or via mobile Tel: 000/Tel: 112
ASK counselling is a confidential email based question and answer service that provides email based assistance and support to students enrolled at USC.
The service provides information, resources and support to students dealing with study-related or personal difficulties and can be a helpful first step in making contact with the Counselling Service. ASK counselling is not a crisis response service, nor is it an ongoing e-counselling service, but rather an avenue to ask the counselling team about a specific issue you may need some resources or information about.
- Who is it for?
ASK counselling may be a useful option for students who:
- have questions about mental health issues and where to get help
- are feeling overwhelmed due to study demands or personal difficulties
- are struggling with motivation for study
The service is not suitable for students who have complex psychological or personal issues requiring longer-term counselling support or therapeutic intervention.
- How to register
No electronic communication is completely secure. Students are encouraged to ensure they have security software installed on their computers if using the ASK counselling service.
A confidential and secure record of the email communication between students and the counsellor is kept by the Counselling Service.
Counsellors may be required to breach the confidentiality of these records if the safety of the student or other people is at serious risk, or if the student's records are subpoenaed by a Court of Law.
Tenancy and welfare services
The Tenancy and Welfare Officer at Student Wellbeing can assist you to understand your rights and responsibilities under the Residential Tenancies and Rooming Accommodation Act (2008). They can also provide information, resources, advice and referral in areas such as:
- Residential Tenancies Authority (RTA) legislation – the 'RTA' is the state government statutory body for Queensland's residential rental sector
- Finding suitable accommodation
- Successful share house living
- Dispute resolution
- Free legal services
- Emergency and/or crisis accommodation and financial assistance
To book an appointment with the Tenancy and Welfare Officer contact Student Wellbeing on +61 7 5430 1226 or email email@example.com.
For further tenancy and welfare support, please visit Accommodation and housing issues and advice.
USC support programs
- UNIfy student support program
This program runs throughout the academic year and is available to students who have been diagnosed with a mental health condition. The program will be facilitated by a UNIfy mentor. While connecting you to other students, the support you can expect to receive from your UNIfy mentor could include:
- Access to resources, support and encouragement for you to achieve your goals.
- Exploring your course outline together to assist in clarifying assessments and expectations of the course.
- Development of study skills.
- Coping strategies for transition to study life and stress management.
- Assisting you to set realistic goals for study.
- Helping you to identify potential barriers for a successful university experience and assist you to reduce these.
- Assist you to create a work/life balance.
- Coordinate social engagement with other students
- Weekly group discussions on various topics.
- Events specifically identified by members.
Your mentor will meet with you individually to discuss your academic support needs. It is expected that the mentor will be available on a weekly basis and be contactable via telephone and email between sessions.
Your mentor will be able to advise you about other programs and services that may be able to assist you whilst studying at USC.
Throughout the semester your mentor will make available to you opportunities to engage in activities with other students to share study skills, coping strategies and experiences that will support your learning needs.
- Elite Athlete program
The Elite Athlete program is managed through the Counselling service and provides:
- a flexible and responsive approach to admissions and assessments
- assistance in balancing academic workload with sporting commitments
- Psychology Clinic
USC Counselling Service resources:
- Adjusting to a new culture
- Anxiety disorders
- Eating disorders
- Goal setting your way to academic success
- Reframing your thinking
- Sexual assault
- Stress management
- Tips for managing the waiting time
- Understanding self harm
Community resources: Information and contact details for community-based counselling and support services.
Useful links: Online self help resources for anxiety, depression, eating disorders, youth health and wellbeing, suicide and self-harm.
Information sessions and workshops
Student Wellbeing counsellors offer information sessions and workshops during the semester to help students adjust to university life and to develop skills for managing stress and achieving life style balance.
More details coming soon!
Mind Wise is a 6–week group programme for students suffering from anxiety.
Mind Wise will be a fun, friendly workshop that aims to help you learn about your anxiety and work on building your ‘toolbox’—developing ways that you can help build up your resilience and self-care strategies.
We understand that some people with anxiety might find the idea of group therapy a little scary, we’d like you to know that the groups will be small in number, run by two friendly counsellors and will be with other people just like you.
If you are interested, please email Daryl Myers, Counsellor, at Student Wellbeing firstname.lastname@example.org or alternatively call Student Wellbeing on 5445 1226.
We look forward to hearing from you.