e-Counselling terms and conditions

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e-Counselling terms and conditions


  1. The e-Counselling service is an email based question and answer service which provides short-term assistance to students of USC. The role of the service is to provide information, resources and support to students dealing with study-related or personal difficulties and to identify relevant referral options that may be useful to the student.
  2. Students registering for the service can expect a response within two working days.
  3. The service does not offer after-hours assistance or crisis support and is not suitable for students with complex issues requiring longer-term therapeutic intervention.
  4. A confidential and secure record of the email communication between students and the counsellor is kept by the Counselling Service. Counsellors may be required to breach the confidentiality of these records if the safety of the student or other people is at serious risk, or if the student’s records are subpoenaed by a Court of Law.
  5. It is the responsibility of students accessing the e-Counselling service to ensure that adequate measures are put in place within their own environment to protect the security and confidentiality of the email communication. The counsellor’s communication is confidential and is not to be provided to other parties without the written consent of the counsellor.
  6. Where a number of students contact the e-Counselling service seeking help for the same type of problem, the counsellors may consider it helpful to publish the students’ queries and the counsellor’s response in the e-Counselling FAQ section of the Counselling Services web page. Publication of a student’s e-Counselling question will only occur if the student has provided written permission in their email communication with the counsellor. Any identifying information in both the e-Counselling query and the counsellor’s response will be removed before being published.
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