Counselling services

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Counselling services

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Student Wellbeing psychologists and social workers provide a variety of services, initiatives and resources to support students of USC and to foster positive mental health.

Individual counselling

Stressful personal, study or health related problems can make it hard to manage the demands of daily life and studying at university.

Talking to someone who understands the pressures and difficulties you are experiencing can be helpful.

USC's counsellors listen to your concerns, help you clarify key issues and assist you in developing strategies for either resolving the problem or dealing with it more effectively.

Resilient people talk it over. Our CARE to Ask Counselling Guide helps you establish which kind of appointment you need.

Common areas students seek help

Students commonly seek help for:

  • depression, panic and anxiety
  • exam worries
  • study concerns
  • course-related decision making (including deferment and withdrawal)
  • feeling overwhelmed or not coping
  • conflict or crisis situations
  • grief and bereavement
  • stress management
  • sexuality and gender identity issues
  • family and relationship issues
  • lesbian, gay, bisexual, transgender and intersex (LGBTI) support
  • variations to enrolment or assessment on compassionate grounds
What to expect at your appointment

You and your counsellor will:

  • talk about your specific problems
  • assess how these problems affect you
  • explore options or strategies that can help

The counsellor may decide that referral to another health professional, organisation or university department would better suit your needs. The counsellor will discuss this with you and assist with the referral process.

Book an appointment

Book online via the Student Hub

Students wishing to access counselling services are required to book a short call back phone appointment. A counsellor will then call you and discuss the best support options and arrange an appointment.

Student Wellbeing counsellors do not provide after-hours support.

Campus In person Tel:
Sippy Downs Ground Floor, Building E +61 7 5430 1226
USC Fraser Coast Building A +61 7 4128 5200
USC Gympie 71 Cartwright Road +61 7 5456 5800
USC SouthBank Building A4 (SW1) +61 7 5409 8600

Office hours: Monday–Friday: 8.30am–5pm

Confidentiality

No electronic communication is completely secure. Students are encouraged to ensure they have security software installed on their computers if using the ASK Counselling Service.

A confidential and secure record of the email communication between students and the counsellor is kept by the Counselling Service.

Counsellors may be required to breach the confidentiality of these records if the safety of the student or other people is at serious risk, or if the student's records are subpoenaed by a Court of Law. Please see our consent agreement form (PDF 85KB) for further detail.

Emergency contacts

Students requiring urgent help should contact:

  • Lifeline (24 hour phone counselling service) Tel: 13 11 14
  • Suicide Call Back Service (24 hours) Tel: 1300 659 467
  • Sunshine Coast Mental Health Services (Crisis number) Tel: 1300 767 155
  • Police or QLD Ambulance Service Tel: 000 or via mobile Tel: 000/Tel: 112
Sexual assault and harassment

National support line 1800 572 224. The support line will be available 24 hours a day, 7 days a week. It will operate from today until 30 November 2017 and be run by specialist trauma counselling service, Rape and Domestic Violence Services Australia.

For support or to report an incident at USC please contact Student Wellbeing.

ASK counselling service

ASK counselling is a confidential email based question and answer service that provides email based assistance and support to students enrolled at USC.

The service provides information, resources and support to students dealing with study-related or personal difficulties and can be a helpful first step in making contact with the Counselling Service. ASK counselling is not a crisis response service, nor is it an ongoing e-counselling service, but rather an avenue to ask the counselling team about a specific issue you may need some resources or information about.

Who is it for?

ASK counselling may be a useful option for students who:

  • have questions about mental health issues and where to get help
  • are feeling overwhelmed due to study demands or personal difficulties
  • are struggling with motivation for study

The service is not suitable for students who have complex psychological or personal issues requiring longer-term counselling support or therapeutic intervention.

How to register

If you wish to access the ASK counselling service, please refer to the terms and conditions before registering for ASK counselling.

Confidentiality

No electronic communication is completely secure. Students are encouraged to ensure they have security software installed on their computers if using the ASK counselling service.

A confidential and secure record of the email communication between students and the counsellor is kept by the Counselling Service.

Counsellors may be required to breach the confidentiality of these records if the safety of the student or other people is at serious risk, or if the student's records are subpoenaed by a Court of Law.

Tenancy and welfare services

The Tenancy and Welfare Officer at Student Wellbeing can assist you to understand your rights and responsibilities under the Residential Tenancies and Rooming Accommodation Act (2008). They can also provide information, resources, advice and referral in areas such as:

  • Residential Tenancies Authority (RTA) legislation – the 'RTA' is the state government statutory body for Queensland's residential rental sector
  • Finding suitable accommodation
  • Successful share house living
  • Budgeting
  • Dispute resolution
  • Free legal services
  • Emergency and/or crisis accommodation and financial assistance

To book an appointment with the Tenancy and Welfare Officer, book online via the Student Hub.

For further tenancy and welfare support, please visit Accommodation and housing issues and advice.

USC support programs

Psychology Clinic

The Psychology Clinic provides mental health services to the community and also functions as an advanced teaching, training and research facility for postgraduate students (Provisional Psychologists) in the Master of Psychology (Clinical) program at USC.

Resources

USC Counselling Service resources:

Community resources: Information and contact details for community-based counselling and support services.

Useful links: Online self help resources for anxiety, depression, eating disorders, youth health and wellbeing, suicide and self-harm.

Information sessions and workshops

Student Wellbeing counsellors offer information sessions and workshops during the semester to help students adjust to university life and to develop skills for managing stress and achieving life style balance.

Staff professional development "Responding to Students in Distress"

"Responding to Students in Distress" offers staff (e.g. lecturers and tutors) basic strategies to assist students displaying signs of distress. You will be provided with resources, referrals and suggestions to help you get the student connected with the appropriate service.

To register please contact Student Wellbeing on 5430 1226.

Mind Wise

Mind Wise is a 6–week group programme for students suffering from anxiety.

Mind Wise will be a fun, friendly workshop that aims to help you learn about your anxiety and work on building your ‘toolbox’—developing ways that you can help build up your resilience and self-care strategies.

We understand that some people with anxiety might find the idea of group therapy a little scary, we’d like you to know that the groups will be small in number, run by two friendly counsellors and will be with other people just like you.

If you are interested, please email Daryl Myers, Counsellor, at Student Wellbeing dmyers2@usc.edu.au or alternatively call Student Wellbeing on 5445 1226.

We look forward to hearing from you.

More information

Contact Student Wellbeing for more information or to make an appointment with our services.

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