Information technology

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Information technology


The Student IT Help Desk provides students with assistance to access the USC network and troubleshoot problems with logins, passwords, and access to USC information technology systems including email and wifi.


Tel: +61 7 5459 4455

Student IT Help Desk
First floor, Library
USC Sippy Downs

Campus map

Opening hours

During Semester

Monday to Friday: 8.30am–6pm
Saturday and Sunday: 11am–2pm

Semester break

Monday to Friday: 10am–3pm

The IT Services Counter
A Block
USC Fraser Coast

Campus map

Opening hours

During Semester

Monday to Friday: 8.30am–5pm (subject to availability)

Semester break

Monday to Friday: 10am–3pm (subject to availability)

For IT assistance on campus visit:

USC Gympie Student Central
Monday–Friday: 8.30am–4.30pm.

There is also a Student IT Support Officer on campus during the week. Semester 2 availability coming soon.

Student access to computers and the USC Gympie building is restricted to 7am–10pm Monday–Friday.

Campus map

To  arrange to use the telephone to speak to the Student IT Support Desk at Sippy Downs visit:

USC SouthBank Student Central
Ground Floor, Building A4 (SW1)
52 Merivale Street
South Brisbane 

Forgotten your password?

Select one of the options below to change or reset your password:

  • USC password reset via mobile
  • On a USC workstation
Need help?

If you have not registered your mobile phone and do not have access to a University workstation, then assistance can be provided. Please contact the Student IT Help Desk.

Top 5 IT support FAQs

As a student, you also have access to...

Every USC student is provided a University email account provided by the Microsoft Office 365 for Education system. It includes a 10 GB mailbox, 25 GB of free file storage on SkyDrive and document sharing and editing through Office Web Apps.

You can access your email and calendar using Microsoft's Outlook Email or from the footer menu on USC's website select Login > Email (on desktop computers, move your cursor below the bottom of the screen).

You can login to your account by using your full USC email address (eg and your current password.

Microsoft offers free Microsoft Office software for students.

This offer is now available to all actively enrolled USC students.

Access the internet via 24-hour computer labs, information commons in the Library and the WiFi service "eduroam".

USC provides access to internet for students in accordance with the Acceptable Use of Information Technology Resources.

Access printing, photocopying and scanning, from any of the self-serve Student Printers, located at USC Sippy Downs, Fraser Coast, Gympie, Noosa and South Bank.

All students have a private documents area when logged into the USC network. This service offers:

  • 100MB storage limit for undergraduate students
  • accessibility from all USC computers and from home (through Blackboard)

You also have access to 1TB (Terabyte) on OneDrive as part of your student email account.

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