Student Printing refund, reprint and credit guidelines

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Student Printing refund, reprint and credit guidelines


Responsible officer: Print Supervisor, Mail and Print Services
Last amended: December 2016
Related documentation: Mail and Print Services exchange or credit guidelines


Student Printing services are available to students of the University using a payment system in which students hold individual accounts. Students may add credit to their account using their USC Student ID Card at the following locations:

  1. Service desk, Library, Level 1, accepting eftpos only.
  2. Self-serve Droid, Library, Level 1, accepting eftpos only.
  3. Via Student Printing Online, accepting Visa or MasterCard only.

When students add credit to their Student Printing Account, they are purchasing print credits upfront to spend copying and printing at the University of the Sunshine Coast.

Full refund of Student Printing account

A full refund of a Student Printing account will only be granted to those students who are ceasing their enrolment at USC, ie they will no longer have access to copying and printing facilities via their USC Student ID Card or USC network credentials.

Student Printing assistants will obtain student enrolment status from Student Central, before the issue of a full refund.

Students must meet these criteria to be eligible for a full refund:

  • Account balance must be in excess of $10.00.
  • Balance must belong to the student. Cost centre or SSAF credit cannot be claimed.
  • Ceased enrolment at USC.
  • Completion of a Request for Refund Form and a Payment Claim form.


  • Approved refunds will be deposited into a nominated bank account and could take between 3-5 to process depending on financial institutions.
    • No overseas transfers available.
  • Alternatively, Credit Card refunds can be given, where all prior credits were purchased via Student Printing Online.

Students will be notified by email of their full refund request outcome.

Reprint or credit to Student Printing account

Students are to report copying/printing problems as soon as they occur, to Student Printing so the problem can be resolved or investigated immediately.

Reprints are offered to students, in the following circumstances:

  • Dirty copies/prints due to machine issue
  • Machine jams, where student account is charged for incomplete copies
  • System/network errors, where student account is charged for incomplete copies

If reprints are not possible or student has already reprinted their files, only then will a credit be given to a students’ accounts.

Credits with a value of $10.00 or over requirement authorisation and may take 24 hours to process.

Credits will not be made to students’ accounts in the following circumstances:

  • Student selects incorrect print properties, eg desires single sides but does not select single sided printing; desires colour prints but selects black/white etc.
  • Student document files are incomplete or corrupt.
  • Student inserts incorrect money into the unattended top up terminals. A warning notice is displayed at the terminal, ‘Insert correct money – No change given’.
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