Electronic Services Problem Report Form

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Electronic Services Problem Report Form


Use this form to report any problems with the Library's online services.

The Library will respond to your report within one business day of submission.

Please note:

  • For information about your network username and password, Blackboard, email or University staff and student computing facilities contact:
  • For information about printing, contact:
  • Access to the Library catalogue and database services may be unavailable on Tuesday and Friday mornings from 5-8am AUST EST during Library/ITS network and system maintenance. Please try again outside these hours if your access issue occurred during this time.
  • If you require an additional username and password for the Library resources, databases, electronic journals or newspapers, check the link to the additional passwords list on the Databases page, send a request via the Ask A Librarian Form or telephone the Library Help Desk on +61 7 5430 2804.

Your details
Your issue

If possible, copy and paste any error messages exactly as they occur, or record as accurately as possible any error messages.

Please be aware some services may not be available during the weekly IT maintenance window, 5-8am Friday.
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