Counselling and individual support | UniSC | University of the Sunshine Coast, Queensland, Australia

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Counselling and individual support


Stressful personal, study or health-related problems can make it hard to manage the demands of daily life and studying at university.

Talking to someone who understands the pressures and difficulties you are experiencing can be helpful.

USC's counsellors listen to your concerns, help you clarify key issues and assist you in developing strategies for either resolving the problem or dealing with it more effectively.

Book an appointment

Book online via the Student Hub

Students wishing to access counselling services are asked to book a short 15-minute call back, phone appointment. A counsellor will then call you and discuss the best support options.

Student Wellbeing counsellors do not provide after-hours support but can refer you to a service who can.

Office hours: 

Monday-Friday: 8.30am-4.30pm

Tel: +61 7 5430 1226

Common areas students seek help

Students commonly seek help for:

  • depression, panic and anxiety
  • exam worries
  • study concerns
  • course-related decision making (including deferment and withdrawal)
  • feeling overwhelmed or not coping
  • conflict or crisis situations
  • grief and bereavement
  • stress management
  • sexuality and gender identity issues
  • family and relationship issues
  • lesbian, gay, bisexual, transgender and intersex (LGBTI) support
  • variations to enrolment or assessment on compassionate grounds
What to expect at your appointment

You and your counsellor will:

  • talk about your specific problems
  • assess how these problems affect you
  • explore options or strategies that can help

The counsellor may decide that referral to another health professional, organisation or university department would better suit your needs. The counsellor will discuss this with you and assist with the referral process.


No electronic communication is completely secure.

A confidential and secure record of the email communication between students and the counsellor is kept by the Counselling Service.

Counsellors may be required to breach the confidentiality of these records if the safety of the student or other people is at serious risk, or if the student's records are subpoenaed by a Court of Law. Please see our consent agreement form (PDF 85KB) for further detail.

Tips for managing the waiting time for counselling appointments

After your first phone appointment (callback), at peak times during the semester there may be a waiting time of up to a few weeks for your initial counselling appointment.

Here are some useful self-care strategies to manage the waiting time.

Supporting documentation

Do you need supporting evidence for:

  • assignment due date extension
  • review of grade
  • exam deferral

Student Wellbeing Counselling Services may be able to assist you with evidence to support your application if you have experienced serious personal trauma, been a victim of a crime or unexpected family, employment or personal circumstances.

You can apply for assistance via the 'Request for supporting evidence' tab on the Wellbeing page in Student Hub.

Tenancy and welfare

Student Wellbeing provides tenancy and welfare support across all USC campuses. The Student Guild provides legal and tenancy support services, and can assist you to understand your rights and responsibilities under the Residential Tenancies and Rooming Accommodation Act (2008). We provide workshops, drop-in sessions, and individual student appointments.

Book an appointment

Book online via the Student Hub

Common areas students seek help
  • Residential Tenancies Authority (RTA) legislation – the 'RTA' is the state government statutory body for Queensland's residential rental sector
  • Successful share house living
  • Financial literacy
  • Face to face appointments
  • Telephone appointments
  • Access to emergency financial aid and student loans, scholarships and bursaries
  • Dispute resolution
  • Free legal services
  • Emergency and/or crisis accommodation and financial assistance
What to expect at your appointment

You and the tenancy and welfare officer will:

  • Talk about your specific welfare and tenancy concerns
  • Explore ways to problem-solve these concerns

The tenancy and welfare officer may decide that a referral to another service or university department would better suit your needs. The tenancy and welfare officer will discuss this with you and assist with the referral process.

More information

Contact Student Wellbeing for more information or to make an appointment with our services.

Student studying in their room at a student accommodation complex