Emergency personal threat procedure - University of the Sunshine Coast, Queensland, Australia

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Emergency personal threat procedure

For all campus emergencies call 5430 1168 or Ext 1168.

If required, DIAL 000 for Emergency Services.

Personal threat emergency action
  1. Quickly assess the situation and contact SafeUSC (Ext 1168) when it is safe to do so.
  2. Follow directions given by SafeUSC and Emergency Services personnel.
  3. Follow the standard procedures for that type of emergency.
Active Armed Offender


  • Do not place yourself at risk.
  • Obey the offender’s instruction.
  • Attempt to de-escalate the situation – avoid getting into an argument.
  • Keep a safe distance between yourself and the offender.
  • Take note of exits or other possible escape routes and try to get as close as possible.
  • Activate the duress system (if installed).
  • Contact SafeUSC (Security) Ext 1168 or 5430 1168.
  • Contact the Police 000 if a weapon is involved.
  • Call for assistance from another staff member as soon as possible.
  • Observe continuously any objects touched by the offender and their physical appearance.
  • Record description of offender, what was said, touched etc, as soon as possible. (Complete Identification Form - see USC Emergency Plan on MyUSC)
  • Isolate the area until SafeUSC (Security) or Police arrive.
Armed hold up/robbery
  • Do exactly as asked.
  • Avoid eye contact.
  • Observe:
    • physical features
    • clothing worn
    • distinguishing features including voice, hair, tattoos
    • scars
    • any weapons
    • anything touched, or taken
    • escape route, vehicle
  • When safe, call SafeUSC (Security) Ext 1168 or 5430 1168 and state "Armed hold-up", giving exact location and details of events.
  • Request all witnesses to remain.
  • Restrict entry to the area until SafeUSC (Security) arrive.
  • Do not touch anything within the scene.
  • Write down all you observed.
Lockdown procedures

An emergency lockdown will be implemented in situations where it may be safer for occupants to shelter inside a building, to ensure they are protected from an external threat including, but not limited to, violent incidents, civil disturbances etc. During a lockdown staff, students and visitors should:

  • Remain calm. Try to encourage others to remain calm.
  • Lock the doors and windows into the room if possible. If it is not possible to lock them, place furniture and equipment in front of them to barricade them. It should be noted that some doors open out into the corridor because of fire code regulations. In such situations, use whatever means possible to try to restrict entry to the room including:
    • placing furniture and equipment in front of the door, and
    • covering any glass panels in the doors and any windows if possible.
  • Move away from doors and windows. Get down and stay close to the floor. Stay under furniture.
  • Assist any individuals with a disability to take cover and hide.
  • Remain quiet so that the intruder will believe that no one is in the room.
  • Turn off any lights where possible.
  • Turn off any audio/visual equipment.
  • Follow the instruction of SafeUSC (Security) and/or Emergency Services personnel.
  • Do not respond to requests to open the door. SafeUSC (Security) and/or Emergency Services personnel will have their own means to access the room if required.

Always refer to Emergency communications in the event of an emergency for latest announcements.

Go to Emergency procedures for other procedures or Safety and Security for general information.

* (ECO) Emergency Control Organisation