What does support look like at uni?

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What does support look like at uni?


20 February 2018

Compared to the familiar world of high school, it's natural for university to seem a bit daunting. Many new students worry about finding their way around, making friends and keeping up in class.

But just as important is knowing when to ask for help and where to find it. At university, your child will be expected to take charge of their studies and be proactive in seeking out support. Here's a guide to what's on offer.

AskUSC has all the most frequent questions and answers for new students: from "How do I get help with an assignment?" to "How do I order my uniform for placement?". Students can browse answers by topic or just type their question into the search bar.

They can also contact Student Central, USC's one-stop shop for all student enquiries. If your child has a question and isn't sure who to ask, they can call, email or drop in to Student Central in person for answers and advice.

Student Central can also connect your child with a range of academic and study support services, including student-led study groups, drop-in sessions, academic skills workshops, enabling courses and more.

Lecturers and tutors can also help with questions about course content, assignments and exams (and if your child has a question, it's likely other students do too). While it takes courage to put your hand up in a class full of new faces, being proactive and asking for help early gives your child the best possible chance to succeed.

Student Wellbeing can help with any health or wellbeing concerns that might affect studies. This includes disability support (including assistance, advocacy and reasonable academic adjustments), information on physical and mental health, tenancy and welfare advice, and workshops on things like managing stress, overcoming challenges and getting enough sleep.

The Student Success Team is also on hand to ensure your child's transition to university is as smooth as possible. Made up of experienced students who can offer information and support, the Student Success Team contact new students via phone or email during the first few weeks of semester, to welcome them to uni and see how they are settling in. Your child can also request a call to chat about any questions or concerns they might have.

Lastly, one of the most important sources of support is fellow students, who are going through the same experiences and challenges. Encourage your child to start conversations with their classmates or to join a student club. This will build the foundation for a strong social and support network they can lean on throughout their degree.

Like anything new, university takes some getting used to. Be sure to check in with your child to see how they're finding the transition. Some nerves and a period of adjustment are natural. But if your child is struggling, they can book a free counselling session via Student Wellbeing, who can assist with proactive strategies that will make the uni experience more enjoyable.

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