First Year Student Journey and Success Symposium - University of the Sunshine Coast, Queensland, Australia

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First Year Student Journey and Success Symposium

*Proposed for May 2021.

About the Symposium

This symposium is the first of its type in Australia and New Zealand and aims to bring university practitioners together to share ideas on how they engage with students to maximise their educational experience and to explore initiatives that positively impact on student success. A deliberate focus will be on the first-year experience, from accepting offers to post-census date and beyond. It is estimated 80 to 100 delegates from across the 45 ANZ universities will be in attendance and presentations will be delivered throughout, although the key focus will be a workshop philosophy looking at approaches, practices, processes and systems.

The Symposium program will be organised according to four different phases of the first-year student journey. Each of the four phases will be headlined by a case study or panel discussion. Delegates will then have the chance to get hands-on in breakout sessions with their peers, enabling a deep dive into successful initiatives that have improved the experience across key periods including;

  • Offer and acceptance

  • Getting started and orientation activities

  • Week 1 through to Census

  • Student success and retention through first year

Delegates can expect to leave this event not just with new ideas, but also with new skills to help deliver improvement to student's experience and success at their own institutions. What will set this event apart is not just hearing about the good practice happening elsewhere but being able to experience the approaches to service design, experience measurement, journey mapping, digital transformation and co-creation successfully used by others.

Who should attend?

As this is a practitioner-based symposium, it will be of value to university staff developing initiatives that support student experience, transition and success. Likely attendees will be:

  • Directors / Associate Directors of Student Services, Student Administration and Student Experience
  • Managers / Project Managers responsible for student experience or success initiatives (from both a business and technology perspective)

Sponsorship packages can be organised directly via contact with the organising committee. Discussion on Sponsorship Booth position will be determined in due course, with preference given based on class of sponsorship. A tax invoice will be issued and payment is due within 20 business days of your submission.

Please contact for any sponsorship queries or call Tony Reed, Director, Student Services and Engagement at USC on 07 5430 1212.

Organising Committee members
  • Australian Catholic University
  • Flinders University
  • USC
  • University of South Australia
  • Victoria University of Wellington

Accommodation is not included. A special conference rate of A$309* per night has been arranged with the Sofitel Noosa Pacific Resort. Please complete the booking form and return directly to the Sofitel Noosa Pacific Resort to receive this rate.

* Please note there are limited rooms are available at this special price.


The Sofitel Noosa is located just 35 minutes from the Sunshine Coast airport or is a 1hr 40min drive from Brisbane Airport.


Proposed for May 2021. Please check back for updates.


Sofitel Noosa Pacific Resort, Noosa Heads, Queensland

Got questions? 

Contact Tony Reed, SJS Organising Committee Member

Tel: 07 5430 1212