IT Support essentials - University of the Sunshine Coast, Queensland, Australia

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IT Support essentials

A range of Information Technology services are available to you. IT help is available - on campus, through Self-Service, by telephone or via email. You can also join one of our IT Fundamentals or Blackboard workshops during O Week to get general IT information.

How to register: Register at the Student IT Helpdesk on the first floor of the Library, Tel: +61 7 5459 4455,  Self-Service, or email studentIThelp@usc.edu.au.

Your USC Account

Use this account to access USC systems including student email, USC Central, Blackboard, wireless internet and computers on campus.

Visit Find A PC if you need to locate an available PC on campus.

Your account username and password is included in your offer letter. You can log into your online student services from the bottom left corner of any page on the USC website. Just click the Login button and choose from the Student services column.

Use your USC Account to access:

Email

You are required to check your USC student email at least once a week. Your email address is (your login name)@student.usc.edu.au, your password is your USC Account password.

USC Central

Manage your enrolment via USC Central. Use this system to enrol in classes, update your contact details, and see your grades.

Blackboard

Your one-stop-shop for study materials. Find course outlines, study resources, access student forums, and submit assessments. Through Blackboard you can also access the Train Station (link in right column on landing page) which connects you to free online training tools (including LinkedIn Learning) covering a range of topics.

Wireless internet

Connect to wireless in and around all buildings on campus. First, configure your device via the instruction PDFs'. Then, connect to the network eduroam using your USC email address and password.

Step 1 – Visit connect2eduroam.usc.edu.au

Step 2 – Select your devices' Operating System.

Step 3 – Follow the step-by-step configuration and connection guide.

You can also visit TechConnect for the different eduroam setup guides.

askUSC

You can find answers to your IT questions at askUSC.

LinkedIn Learning 

LinkedIn Learning is an online learning space (free to Students) where you can access courses taught by recognised industry experts in business, software, technology and creative skills. As a USC student you have free membership and can log in to LinkedIn Learning via the Train Station on Blackboard.

Recommended personal computer specifications

Students may have different computer and software requirements depending on the program being studied.

We understand that every student has a different budget, however it may be wise to avoid unknown (cheaper) brands. Whichever device you look at buying, it's a good idea to do some research online to see what owners of the device actually say about it. This can help you avoid buying something that isn't the best option for you or of poor quality. A simple google search should help you find some information.

The below information provides general guidelines and minimum requirements if you are looking to buy a new device.

Type of device

It is an advantage to have access to a desktop computer, laptop or tablet while studying. Many students use a laptop as it is easily transferable so you can bring it to campus and use at home. You can connect a laptop or tablet to the free wi-fi on campus. If you have a desktop computer at home you can use one of the USC computers in the Library (Sippy Downs campus) or in the computer labs. Keep in mind there may not always be a USC computer available when you want to use one.

Operating system

It is recommended that all students have a device that is running either Windows 10 or later, Mac OS 10.12 or later, or a recent version of Linux.

Hardware minimums
  • An Intel I5 processor or above (or an AMD equivalent).
  • 16GB of RAM.
  • Mobile devices: an 802.11g (or 802.11ac) Wi-Fi adapter (for wireless access on campus).
Software

All students get a free copy of Microsoft Office 365 included as part of their enrolment and it can be installed on many different types of devices. View instructions on how to download your student copy of Microsoft Office.

Leximancer

Software for the thematic analysis and a relational (or semantic) analysis of the interview data. Leximancer is available to all USC Students. Installation file and license key can be requested via the USC secured website Secure Software Download - USC Secure Download Software

Endnote

EndNote is a commercial reference management software package, used to manage bibliographies and references when writing essays, reports and articles. The installation file and license key can be requested via the USC secured website Secure Software Download - USC Secure Download Software

Autodesk

Autodesk offers a range of design and rendering software for Architecture, Engineering & Construction, Product Design & Manufacturing and media & entertainment. A free 1-year license is available for all USC Students. Managed by Autodesk. Account needs to be created with Autodesk at Student and Education Software | 1-Year License | Autodesk Education Community

Any up to date web browser will be compatible for most IT systems at USC. We suggest you have two web browsers installed on your device just in case. View information on the different Web Browsers.