Printing instructions - University of the Sunshine Coast, Queensland, Australia

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Printing instructions

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Printing from a USC computer is the best way to print!

Printing from a USC computer to the Black or Colour print queue allows you to change how your file will print. You can adjust the print properties to 1 or 2 sided; reduce or enlarge; change the print orientation; layout multiple slides or pages per sheet, plus much more.

The print queues are also the most reliable way to print your complex files with lots of images, graphs, layers, columns, or special fonts.

 

If you have a problem, Printing support can help you solve it.

How to

How to create a MyPrint account
USC students:

Log in to MyPrint using your USC username and password. The first time you log in, you'll be prompted to create your MyPrint account.

  • Add credit to your MyPrint account, before you can print or photocopy.
  • Set your 4 digit PIN to secure your MyPrint account.
  • You will need to remember your USC Student ID number and 4 digit pin to login to a printer.
USC Guests:

Create a Guest Account to access the MyPrint website and self-serve copying and printing facilities.

  • To create a Guest Account you will need a valid personal email address. MyPrint will communicate with you via this email address.
  • Guest accounts are active for 24 months.
  • Refer to the detailed instructions on the MyPrint Help page to Create a Guest Account.
How to set your 4 digit PIN
On the MyPrint website:
  1. Login to MyPrint.
  2. Select 'Change Your Settings'.
  3. Select 'Account PIN' and enter a new 4 digit PIN.
  4. Select 'Change'.
At a self-serve printer:
  1. Login as Student/Guest.
  2. Enter your ID number.
  3. When prompted to enter your new PIN, create your own 4 digit number then press Ok. You will be prompted to enter your 4 digit PIN again to confirm it, then press Ok.
  4. Your PIN is now set. You will use this PIN every time you want to print or photocopy.
How to change your 4 digit PIN
On the MyPrint website:
  1. Login to MyPrint.
  2. Select 'Change Your Settings'.
  3. Select 'Account PIN' and enter a new 4 digit PIN.
  4. Select 'Change'.
How to add credit to your MyPrint account
  1. Login to MyPrint.
  2. Check your account balance and select 'Add Value'.
  3. Choose a preset amount or type in 'Other Amount'.
  4. Select 'Proceed to Payment'. DO NOT refresh your browser.
  5. You will be transferred to USC's secure Online Payment site to enter your credit card details. Visa or MasterCard accepted.
  6. When your payment has processed, you will return to the MyPrint Account page for transaction confirmation.
  7. MyPrint will also send you a confirmation email.
  8. Click 'OK' to go to your account and see your new balance.

How to spend your SSAF print credit

Spend your SSAF credit on self-serve printing and copying.

  • As you spend, your SSAF credit will be used first. When it is depleted, you will start using your MyPrint credit.
  • Your balance displayed at the printer is your SSAF credit and MyPrint credit combined.

Spend your SSAF credit by purchasing products on the MyPrint Shop.

  • When you checkout, your SSAF credit will be automatically deducted first. You can pay any outstanding balance with your own MyPrint credit or Visa/MasterCard.
  • If you have enough SSAF credit to pay for your MyPrint Shop order, you will be taken straight to the transaction confirmation screen.

Pay for printing or binding services at Print Services, Sunshine Coast.

How to request a refund of personal print credit
  1. Read the MyPrint - Full refund and credit guidelines to check if you are eligible.
  2. Contact Print Services to request a full refund.
How to print from a USC computer
  1. Log on to a student workstation with your USC username and password.
  2. Open your document/s and select 'File' and 'Print'.
  3. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  4. Press 'Print'
  5. Your file will be waiting at a printer ready for release.
How to print from a USB/external harddrive
  1. Log on to a student workstation with your USC username and password.
  2. Insert your USB/external harddrive into the USB port.
  3. Browse your media and open your document/s.
  4. Select 'File' and 'Print'.
  5. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  6. Press 'Print'
  7. Your file will be waiting at a printer ready for release.
How to print single sided

The print queues at USC are defaulted to print double sided on A4.

Print single sided on A4:
  1. Log on to a student workstation with your USC username and password.
  2. Open your document and select 'File' and 'Print'.
  3. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  4. Click on 'Printer Properties' or 'Properties'.
  5. Select the 'A4 - 1 Side' from the 'One Click Preset List'
  6. Click ‘Print’.
  7. Your file will be waiting at a printer ready for release.
Print single sided with other print options:
  1. Log on to a student workstation with your USC username and password.
  2. Open your document and select 'File' and 'Print'.
  3. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  4. Click on 'Printer Properties' or 'Properties'.
  5. Choose your preferred print options.
    • For single sided printing, click on the '2 Sided' dropdown and select 'Off'.
  6. Click ‘Print’.
  7. Your file will be waiting at a printer ready for release.

NOTE:  Your print files will stay for 24 hours, or until you print or delete them.

How to print on A3
  1. Log on to a student workstation with your USC username and password.
  2. Open your document and select 'File' and 'Print'.
  3. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  4. Click on 'Printer Properties' or 'Properties'.
  5. Click on the 'Detailed Settings' tab.
  6. Change the 'Document Size' to 'A3'.
  7. Change 'Reduce/Enlarge' to 'Fit to Print Size'​.
  8. Change 'Print On' to 'A3'.
  9. Click ‘Print’.
  10. Your file will be waiting at a printer ready for release.

NOTE:  Your print files will stay for 24 hours, or until you print or delete them.

Microsoft Word issue

If you are following the above steps, and your file is still printing in A4, check your 'Page Setup':

  1. Select 'File' and 'Print'.
  2. Click on 'Page Setup'.
  3. Click on the 2nd tab 'Paper'.
  4. Set the 'Paper Size' to 'A3'.
How to print multiple PowerPoint slides per page
  1. Log on to a student workstation with your USC username and password.
  2. Open your Powerpoint document and select 'File' and 'Print'.
  3. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  4. Click on the ‘Full Page Slides’ drop down box under 'SETTINGS'.
  5. Click on how many slides per page you would like.
  6. Click ‘Print’ (the printer icon at the top of the screen).
  7. Your file will be waiting at a printer ready for release.
How to print multiple PDF pages per sheet
  1. Log on to a student workstation with your USC username and password.
  2. Open your PDF and select 'File' and then 'Print'.
  3. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  4. Under ‘Paper Sizing & Handling’, select ‘Multiple’.
  5. Specify the number of 'Pages per sheet' and 'Page order'.
  6. Click 'Print'.
  7. Your file will be waiting at a printer ready for release.
How to print PowerPoint slides with dark backgrounds
Option 1: Print white text on black background:
  1. Ensure print queue is set to ‘Black on wsp-printsvr01’
  2. Change to ‘Color’ in the bottom PowerPoint option.
  3. Click on 'Print'.

NOTE: PowerPoint will print in black and charge black pricing.

Option 2: Print black text on white back ground:

Save the PowerPoint as a PDF – in 'Pure Black and white'

  1. Change Printer to ‘Microsoft Print to PDF’.
  2. Change to ‘Pure Black and white’ in the bottom PowerPoint option.
  3. Click on 'Print'.
  4. Type in a File Name and choose a location to save the PDF.

Print the PDF created using above 4 steps:

  1. Open the PDF and select 'Print'.
  2. Ensure print driver is set to ‘Black on wsp-printsvr01’.
  3. Click on 'Print'.

NOTE: PowerPoint will print in black and charge black pricing.

Option 3: Print in colour:
  1. Ensure print queue is set to ‘Colour on wsp-printsvr01’.
  2. Change to ‘Color’ in the bottom PowerPoint option.
  3. Click on 'Print'.

NOTE: PowerPoint will print in colour and charge colour pricing.

How to print from an OPAC (Library Catalogue) PC in the Library

OPAC computers have restricted access to Library Catalogues - you cannot access email or general web browsing.

You can print online documents or files which you have saved to USB using WebPrint.

  1. Login to MyPrint.
  2. Select WebPrint.
  3. Set your print properties then process your jobs:
    • File Print: Upload your files from USB; or
    • URL Print: Copy and paste the URL of web documents 
  4. When your file status is 'waiting at printer', go to any self-serve printer and log in to release your print jobs.
How to print in colour using inDesign
  1. Open your Adobe InDesign file.
  2. Select ‘File’ and then ‘Print’.
  3. Use the drop-down menu to select the colour print queue — Colour on wsp-printsvr01.
  4. On the left hand side of the print dialog box, click on ‘Output’.
  5. Use the drop down menu to adjust the colour output to ‘Composite RGB’.
  6. Click ‘Print’.
  7. Your file will be waiting at a printer ready for release.

NOTE: If you do not change the colour output as explained above, your document will print in black from the colour printer and charge oolour pricing.

Once you have sent your files to print, refer to How to release your prints at a self-serve printer.

Why would I print using USC Anywhere?

Printing from USC AnyWhere on your own computer or laptop, where ever you may be, is just like printing from a USC computer, with access to your files, USC licensed applications and USC print queues.

You can open your files and print to the USC print queues, which enable you to change how your file will print out.

Here is some helpful information to guide you:

USC AnyWhere FAQs

How to print from USC AnyWhere - Web version

When using the Web version of USC AnyWhere, you still have access to all USC licensed applications and your 'USC Desktop', however if you wish to open and print files from your own device, you will need to upload them first.

  1. Log on to AnyWhere.usc.edu.au with your USC username and password.
  2. Select your application/s to open, or open your 'Desktop' to work like your are working on a USC computer.
  3. Select the menu from the very top, centre of your screen.
  4. Select 'Upload'
  5. Browse to your file and select 'Open'.
  6. Choose the location to save your file on your USC computer, then select 'Ok'.
  7. Open your document and select 'File' and then 'Print'.
  8. Select one of the following print queues:-
    • Black on wsp-printsvr01
    • Colour on wsp-printsvr01
  9. Click on 'Printer Properties' or 'Properties'.
  10. Choose your preferred print options.
    • For single sided printing, click on the '2 Sided' dropdown and select 'Off'.
  11. Click ‘Print’.
Why would I print using WebPrint?

Printing from WebPrint is convenient to use from your own device and is designed for processing basic print-ready files.

WebPrint may have a hard time handling large or complex files, resulting in processing errors or printing problems.

Complex files may contain lots of images, graphs, layers, columns, or special fonts and are recommended to print from a USC computer.

The WebPrint capabilities are limited to:

  • Black or colour;
  • single or double sided;
  • select a page range; and
  • number of copies.

To print from WebPrint successfully, your files must be print-ready in the format and size that you want your print output to be.

How to turn your document into print-ready file
  1. Open the your document.
  2. Select 'Print to PDF' as the 'Printer' / 'Printer driver'.
  3. Click on 'Printer Properties' or 'Properties' to change the output of your document, such as multiple slides per page.
  4. Click 'Print'.
  5. You will need to enter 'File name' and choose a file location, and the click 'Save'.
  6. This will save your file as a print ready PDF.
  7. Be sure to open the PDF and check that your preferred settings have applied correctly.
  8. Your file is now ready to print via WebPrint.
How to use WebPrint: File Print
  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. On the 'File Print' tab, click on 'Change' beside 'Print Properties' in the top section to set your print preferences.
  4. Click on 'Upload your files'.
  5. Browse your computer to find your print file/s, select and click on 'Open'.
  6. It may take a few minutes for your file to process, then it will appear in the 'MyPrint Files' list.
  7. When the 'File Status' is set to 'Waiting at printer', you can go to a printer to release your prints.
    1. You can also 'Change Print Properties before you print' 
    2. Refer to the detailed instructions 'How to change WebPrint Properties AFTER your file has uploaded
How to use WebPrint: URL Print

You can only URL Print a web document, with file extension such as PDF, DOC etc.

You cannot URL Print web pages such as HTML sites, as the pages do not render well for printing.

  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. Click on the 'URL Print' tab.
  4. Click on 'Change' beside 'Print Properties' in the top section to set your print preferences.
  5. Open the webpage document and copy the URL/address.
  6. Paste the document url on the URL Print page.
  7. Select submit.
  8. It may take a few minutes for your file to process, then it will appear in the 'MyPrint Files' list.
  9. When the 'File Status' is set to 'Waiting at printer', you can go to a printer to release your prints.
    1. You can also 'Change Print Properties before you print' 
    2. Refer to the detailed instructions 'How to change WebPrint Properties AFTER your file has uploaded
How to use WebPrint: Email Print
Register to print from an email:
  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. Click on the 'Register for Email Print' tab.
  4. Confirm or change the email address and click Select.
  5. Click on 'Change' beside 'Print Properties' in the top section to set your default Print Properties for email to print.

You are now set to email to print from your registered email address. If you change email addresses, make sure you re-register your email.

To send your email to print:
  1. You must first register your email address
  2. Open your email and send it to myprint@usc.edu.au
  3. If there is an attachment in your email, the attachment will be processed for printing.
  4. If there is no attachment, the body of your email will be processed for printing.
  5. Your file will take a few minutes to process.

If you need to change the print properties:

  1. Log into MyPrint.
  2. Click on the 'WebPrint' tab.
  3. Follow the detailed instructions in the 'How to change WebPrint Properties AFTER your file has uploaded'.
How to change WebPrint Properties after your file is uploaded

When your WebPrint file has a 'File Status' is set to 'Waiting at printer', you can make changes to the Print Properties.

  1. Click to select your files in the MyPrint Files list.
  2. Click on 'Change print properties before you print...' to amend your print preferences.
  3. It may take a minute or so for the 'Print Properties' and 'Cost' (if applicable) to adjust.
  4. You can now go to a printer to release your print job.

Once you have sent your files to print, refer to How to release your prints at a self-serve printer.

How to log in to a self-serve printer
  1. If the printers display screen is black, you can wake up the machine by pressing:
    • The screen for some printer models, OR
    • The Energy Saver (blue) button for other printer models
  2. Use the first option to login as a Student/Guest.
  3. Enter your ID Number.
  4. Enter your 4 digit PIN.
How to release your prints at a self-serve printer

Refer to 'Print from USC computer' or 'Print from your device' to send your files to the self-serve printers, before you can print them.

  1. Log in to a self-serve printer.
  2. Select Print Release.
  3. Select individual or all files.
  4. Select Print.
  5. Logout.
How long will my print files be available to release?

MyPrint files will stay in your print queue for 24 hours, or until you print or delete them.

After files are printed, they will disappear and cannot be reprinted.

How to delete unwanted print jobs
At a self-serve printer:
  1. Login to a self-serve printer.
  2. Select 'Print Release'.
  3. Select your unwanted print job.
  4. Press 'Delete'.
How to photocopy
  1. Login to a self-serve printer.
  2. Select the 'Copy' tab.
  3. Enter your photocopy settings.
  4. Place your page face-down on the glass or face-up in the document feeder.
  5. Press 'Start'.
  6. When you’ve finished copying, select MyPrint tab and Logout.
How to scan to email or USB
  1. Login to a self-serve printer.
  2. Select the 'Scan' tab.
  3. Select 'Manual Entry' to type in an email address or select 'Store File > Store to Memory' and insert a USB.
  4. Place your page face-down on the glass or face-up in the document feeder.
  5. Press 'Start'.
  6. When you’ve finished scanning, press the # button to send/save the scan.
  7. Select the MyPrint button and Logout.
What USC products are sold on the MyPrint Shop
  • USC Course workbooks
  • USC Placement shirts
  • USC Placement uniforms for Dietetics; Occupational Therapy; and Prosthetics and Orthotics students.
  • USC branded merchandise and apparel
  • Binding and laminating items for self-serve use

See the finer details and if the printed products are in stock or made to order.

How to place an order on the MyPrint Shop
  1. Log in to MyPrint.
  2. Click on the Shop tab.
  3. Select the category from the menu on the left.
  4. Add your items to your Shopping Cart.
  5. Read and agree to the T&Cs
  6. Enter your postal address for delivery.
  7. Click Summary and Checkout.
  8. Click Pay and follow the prompts.
    • If you have enough SSAF credit to pay for your order, you'll be taken straight to the transaction confirmation screen.
    • If your order total is more than your SSAF balance, you'll be taken back to your MyPrint Account to pay the outstanding balance with your own MyPrint credit or a Visa or MasterCard.
  9. After payment is processed, you'll see an onscreen confirmation.
  10. You'll also receive an email with the transaction details.
How to know when your order will be ready

The Order Date is the date that your order is expected to be ready.

When you are placing an order on the MyPrint Shop, the Order Date is displayed at the top. It will change depending on the items you are ordering as they have different time frames.

Check which products are in stock or made to order and how long you can expect to wait for your order.

Once you have placed an order, you will receive an email confirmation from Print Services, which includes your Order Date.

Allow an additional few days for delivery by Australia Post.

How to pay for your MyPrint order

You can pay with one or multiple payment methods:

  • SSAF print credit 
    • Your SSAF credit is automatically deducted first.
    • You can pay any outstanding balance with your own MyPrint credit or Visa or MasterCard.
  • MyPrint credit 
  • Visa or MasterCard (Debit or Credit card accepted)

NOTE: When processing a Visa or MasterCard transaction, do not close your browser or navigate away from the webpage.

How will my order be delivered?

MyPrint orders will be dispatched by Australia Post eParcel and may take between 3-5 business days for delivery.

You will receive an email from Print Services when your order has been dispatched.

You will receive a subsequent email from Australia Post with your eParcel tracking information.

What should I do if my order hasn't arrived?

Check which products are in stock or made to order and how long you can expect to wait for your order. Allow a further 3-5 business days for delivery of your eParcel by Australia Post.

Print Services will send you an email to let you know when your order has been dispatched.

Australia Post will send you an email with your eParcel tracking information and expected delivery date. Track your delivery.

Contact Australia Post if you have any problems.

If you have not received any emails regarding your order, contact Print Services.

When are Course Workbooks available to order?

Course Workbooks for Semester 2 are on sale now, until the last day of Semester.

Course Workbooks for Session 8 will go on sale on the 2nd of November, however not all workbooks are available at once and sometimes, workbooks may be late.

Please be advised that workbooks are often edited and updated, so it is recommenced that you order your workbook for the relevant Semester.

You can check which Course Workbooks are available on MyPrint. Once you log in, select Shop and USC Course Workbooks, taking note of the Semester indicated.

Why isn't my Course Workbook on MyPrint?

If your Course Workbook is not listed on MyPrint, it may not be available yet or there may not be a workbook for your course. Check your course outline for recommended workbooks.

Please be advised that workbooks are often edited and updated, so it is recommenced that you order your workbook for the relevant Semester.

Where can I collect my binding or laminating order?

You can pick up your binding and laminating items on the same day as you place your order (or the next business day) from the following locations between 9am to 4pm.

  • USC Sippy Downs – Library Help Desk
  • USC Caboolture - Library Help Desk
  • USC Fraser Coast – Library Help Desk
  • USC Gympie – Reception Desk
  • USC Moreton Bay - Service Centre

NOTE: Library Opening hours vary between between location.

How to exchange something you bought on the MyPrint Shop 

Choose your products and place your MyPrint Shop order carefully.

Read the Exchange and Credit Guidelines for specific product advice.

Contact Print Services.

More...

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Find a printer

Discover where all the self-serve printers are located, their capabilities and access hours.

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Printing support

Use the self-help guide to solve your problem, find assistance at your campus or report a printing problem.

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More information

Self-serve printing, copying and scanning is available to USC students, staff and community members using a MyPrint account.

MyPrint Shop
MyPrint Product details

See the finer details and find out which items are in stock or made to order and how long you can expect to wait.