Creating an organisation with a reputation for quality practice and excellence requires commitment and comprehensive knowledge. Quality management requires considering the business as a multi-level system where all parts pull in the same direction - quality! Employee empowerment, customer satisfaction, visionary leadership are all required to achieve high performance and quality excellence. In this course you will learn what is needed to achieve quality management in small and large firms as well as a variety of approaches for understanding firms as quality systems.
Course detail
- Prerequisite
- BUS104
- Semester of offer Subject to change
-
- Sunshine Coast: Semester 2
- Moreton Bay: Semester 2
- Online: Semester 2
- Units
- 12.00
- Tuition fee
- 1.4B:Accounting, Business, Law, Economics, Management
- Census date
- Academic Calendar
- Class timetable
- View class timetables for this course
Course outline
View the current course outline for this course
Students enrolled in this course should check the course Canvas site to ensure that they are accessing the most recent approved version of the course outline.