SETAC frequently asked questions

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SETAC frequently asked questions

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What is SETAC?

SETAC means Student Evaluation of Teaching and Courses, which is one of the University’s key tools for reviewing student satisfaction with teaching and courses and informing its strategy for maintaining very high standards in learning and teaching.

The SETAC evaluation process consists of two components: Teaching evaluation and Course evaluation.

Evaluation of teaching provides students with the opportunity to comment on their satisfaction with key elements of teaching.

Evaluation of courses provides students with the opportunity to comment on their satisfaction with key elements of a course.

Why should I complete the SETAC evaluations?

SETAC evaluations provide you with the opportunity to let the University and your teachers know about your experience of the courses you have studied.

The University values your feedback which is used to review and improve student learning experiences and outcomes, making the University an even better place to study.

For each SETAC evaluation students complete, the University donates to the Student Guild Food Pantry (up to $1,000/year). This means that you can have your say and support the Student Guild's Food Pantry initiative.

Are the online evaluations collected anonymously?

Yes, the online evaluations are collected anonymously. However, please note that the text of any comments you provide in a SETAC evaluation will be included in the Evaluation Results Report provided to the Course Coordinator (Course evaluation) or teacher (Lecturing and Tutoring evaluations) and their supervisor after the official release of student grades.

While there are official USC policies and procedures in place to ensure that the anonymity and confidentiality of student responses are maintained, you are advised to avoid making comments that might enable you to be individually identified.

Please be thoughtful when providing free-text comments. Be thorough, respectful, and constructive in your comments so that they can inform future teaching/course improvements. Comments about any personal traits or attributes of course team members are not relevant or appropriate.

 

When are the SETAC evaluations conducted?

The SETAC evaluation cycle typically commences two weeks prior to the end of a teaching period. In teaching periods which have a formal examination period, the SETAC evaluations are open until one week after the conclusion of the examination period. For all other teaching periods, the evaluations close one week after the conclusion of the teaching period.

Refer to the Student Evaluation of Teaching and Courses schedule for SETAC evaluation dates for each teaching period.

Keep a look out for the various promotions advertising the evaluations including posters, social media posts and also staff wearing SETAC promotional t-shirts!

 

How do I access the evaluations?

All SETAC evaluations are conducted online. An email inviting you to complete each available evaluation will be sent to your University email account when the SETAC evaluations open in any teaching period.

The emails will be sent from SETAC (studentfeedback@usc.edu.au). Simply click on the link embedded in the email to complete the evaluation.

Alternatively, for a full list of evaluations currently open for your completion, open Blackboard and select the link/s from My SETAC - Evaluate Teaching and Courses.

Why do I have multiple evaluations to complete?

Some students receive more than one evaluation for a course because there are separate evaluations for teaching and courses which may have been released for individual teachers as well as the course itself.

This may be the case for each course in which you are enrolled in any teaching period.

Can I see a full list of evaluations open for me?

Yes, for a full list of evaluations currently open for your completion check My SETAC – Evaluate Teaching and Courses on Blackboard and click the hyperlink to complete each evaluation.

Once you complete an evaluation it will be removed from the list of open evaluations.

How long will it take to complete an evaluation?

Generally, the core part of an evaluation (12 items) will take approximately 5-10 minutes to complete. The evaluations also enable you to provide open comments, so the time taken to complete an evaluation may be extended depending on how much feedback you provide.

When and where can I do the evaluations?

During the SETAC evaluation period, you can do the evaluations at your leisure, anytime and anywhere that you have access to the internet. SETAC evaluations are compatible with mobile devices.

Can I do my evaluation/s after I finish my assessment/s?

SETAC evaluations are open until one week after the conclusion of the teaching period's examination period (where relevant) or one week after the conclusion of the teaching period (where no examination period is specified). This enables you to complete the evaluations once you have completed your assessment/s and to reflect on the full teaching/course experience.

Note that evaluations will close automatically and cannot be completed once the evaluation period closes. Refer to the Student Evaluation of Teaching and Courses schedule for SETAC evaluation dates for each teaching period.

Why are some teachers and courses evaluated and not others?

Teaching and courses are required to be evaluated at least once a year. So, evaluations may not be conducted for each instance of a person’s teaching or course offering.

In cases where a SETAC evaluation is not released for a particular teacher or course for which you wish to provide feedback, the opportunity exists for you to provide feedback direct to the teacher or Course Coordinator.

Should you wish to do this anonymously, you may provide a written submission addressed to the teacher/Course Coordinator, Faculty Executive Dean or Head of School via the Faculty or School administration office.

Can I retract my evaluation responses if I find I have made a mistake?

No, unfortunately, once your evaluation is submitted it cannot be retracted as the SETAC evaluations are collected anonymously and we are unable to identify and amend your specific responses or reissue the evaluation.

Should you feel comfortable in doing so, you may contact the teacher/Course Coordinator to whom the evaluation relates to advise them of a mistake in completing the evaluation. Should you wish to do this anonymously, you may provide a written submission addressed to the teacher/Course Coordinator via the Faculty or School administration office. The teacher will then be able to refer to this advice in their interpretation of the evaluation results.

Please ensure you check what course or teacher you are evaluating prior to completing an evaluation. The name of the course and teacher is located at the top of each page of the evaluation.

Also, check carefully the order of the response categories for the survey questions when completing any SETAC evaluation. The response categories appear at the top of each column on the surveys.

When are evaluation results released to teachers/Course Coordinators?

Results from SETAC evaluations are distributed to the relevant teacher or Course Coordinator after the official release of student grades for the teaching period.

The results reports include aggregated responses to the quantitative items on SETAC evaluations and all free-text comments as provided by students when completing the evaluation.

Further information regarding the release of SETAC data is detailed in Section 9 of the Student Evaluation of Teaching and Courses (SETAC) – Procedures.

What types of questions are asked?

The SETAC evaluations consist of some multiple choice background information questions and 10 Likert-style items regarding key elements of teaching/courses. Space is provided for you to type your own free-text comments.

Please be thoughtful when providing free-text comments. Be thorough, respectful, and constructive in your comments so that they can inform future teaching/course improvements. Comments about any personal traits or attributes of course team members are not relevant or appropriate. The text of any comments that you provide in a SETAC evaluation will be included in the Evaluation Results Report provided to the Course Coordinator (Course evaluation) or teacher (Lecturing and Tutoring evaluations) and their supervisor after the official release of student grades.

Can I include comments on an evaluation?

Yes, space is provided for you to type your own free-text comments. There is no text limit so you can type as much as you like in response to the qualitative questions about your experience of courses and teaching at USC.

Please be thoughtful when providing free-text comments. Be thorough, respectful, and constructive in your comments so that they can inform future teaching/course improvements. Comments about any personal traits or attributes of course team members are not relevant or appropriate. The text of any comments that you provide in a SETAC evaluation will be included in the Evaluation Results Report provided to the Course Coordinator (Course evaluation) or teacher (Lecturing and Tutoring evaluations) and their supervisor after the official release of student grades.

What is the data collected via the evaluations used for?

The collection of feedback through SETAC evaluations provides evidence-based data primarily used for the purpose of enhancing the quality of teaching and courses and ultimately aims to improve staff development in the scholarship of teaching and improve student learning.

Are the SETAC evaluations compulsory?

Participation in the SETAC evaluations is voluntary. You are strongly encouraged to participate in the evaluations - the greater the number of students who participate in the evaluations, the more robust and useful will be the results.

Are incentives offered for completing SETAC evaluations?

Yes, by completing and submitting a SETAC evaluation by the survey closing date you are automatically entered into the SETAC prize draw.

The anonymity of survey responses is maintained during the prize draw process as entrants to the prize draw are collated from the list of survey respondents' email addresses held in the SETAC evaluation system. This system stores the email address of survey respondents separately to their survey responses.

For full details refer to the prize terms and conditions.

How will I know if I’ve won a prize?

If you’re selected in the random draw for a prize, you will be notified by an email to your USC student email account. You will need to respond to the email and advise us of your name and postal address for the prize to be sent to you. If any prize winner cannot be contacted within two weeks of a draw or does not confirm the address to which a prize should be forwarded by the date requested, a redraw will be held for that prize (refer to prize terms and conditions). So, make sure you keep an eye on your student email account after the SETAC evaluation period is over!

Who benefits from SETAC?

Your feedback helps to improve teaching and courses for current and future students, and the University donates to the Student Guild Food Pantry (up to A$1000/year) based on the number of SETAC evaluations completed.

Where do I get more information about the SETAC evaluations if needed?

You can contact the Strategic Information and Analysis Unit by email at studentfeedback@usc.edu.au.

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