You said, we listened

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You said, we listened

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We take student feedback seriously and the feedback students provide informs changes to processes, services and research. Here, you'll see how and where your feedback is making an impact.

Student Experience Survey

Each year, students are invited to participate in the national Student Experience Survey (SES) to gain an understanding of their experiences at University. As a result of the feedback received, USC commits to closing the feedback loop by reporting back to students any action that has been taken.

Key outcomes

A summary of the feedback received from students, ordered by category is below, including the actions undertaken to continue to improve or address challenges and identified issues.

SES item

Skills Development 

Especially for latter year students; Work related knowledge and skills

Students said

Best aspects of my student experience included, learning about different career opportunities; being given the opportunity to participate in events which further career knowledge and learning; meet[ing] future employers as well as guest lecture.

…Advice about the process of employment, interview processes, requirements for …placements etc need improvement.

Really appreciated the time and effort and feel empowered to make informed choices about work and study as well as having been given tools to inform me more!

Super satisfied with the help I received!

Actions and/or outcomes
  • In 2017, in response to the results of the Student Experience Survey, the range of strategies for engagement with continuing students was revised and expanded. The result has been a 21% increase in participation for continuing students and an overall increase of 17% for the total student population.
  • New activities include the delivery of leadership and employability seminars; development of program-specific employability resources; and the development of a team of student-careers assistants.
  • 1303 unique individuals were advised in 1506 career development consultations. 17% of these individuals (n= 229) were prospective students. 1268 consultations were with 1076 current students, representing approximately 8% of all enrolled students.
  • The number of career development consultations have increased by 85% since 2015 due to growth in the team and a changed service model. Consultations grew by 32% between 2016 and 2017 due to enhanced demand for the service.
  • As demonstrated by the positive comments from students, these services have been well received.
Learner Engagement Scale

Student Support items; Offered support relevant to circumstances; Settle into Study

Felt prepared for study; Sense of Belonging; Academic and Learning Advisors available/helpful

Students said

Student identified a desire for stronger peer relationships and a sense of belonging. Cohesion amongst peers to diminish competitive behaviour and splinter groups that tend to make some students feel inferior.

Actions and/or outcomes
  • The Student Success Network has been expanded to include staff and student partnerships, contextualized within programs of study.
  • Peer Advisers now conduct student experience advising, wellbeing support, Orientation and onboarding for new students.
  • Student Success Leaders have introduced a new facet to peer-led orientation and transition assistance.
  • Orientation is reviewed and evaluated each semester. Participation by students is high and feedback positive.
  • Online learning resources including the integrated ‘Your First Year’ Blackboard site has been well supported in 2017 by students.
  • Your Tutor usage has increased by 60% and we continue to improve online resources in recognition of individual student needs and site-specific needs for services
  • Cohort building remains a priority and Orientation is focused on building transition skills. Peer activities are fundamental to the Student Success Network.
  • Additional USC specific questions added to the SES instrument for 2018. Questions focused on the impact of programs and services on the wellbeing, sense of belonging and confidence of students.
Student Support Items

Efficient enrolment and admissions; Administrative staff and systems available/helpful

Students said

If programs need to be updated, this should be done prior to a start of a new Semester…
The structure of the course is constantly changing [this needs improvement]
Timetable clashes…
Timetable planning… need improvement

Areas needing improvement included the need for standardised study plans; and the enrolment process has always had issues..[in relation to] placement courses.

Systems-wise, students noted the enrolment system…is very slow and inconvenient.

Students identified the best aspects of enrolment as lecturers and tutors; and the flexibility to choose courses that are interesting.

Actions and/or outcomes
  • Implemented customer satisfaction survey for all transactions. Feedback is consistently positive and all negative feedback is responded to in person.
  • Developed queuing system and self-check in for consultations/appointment, refurbishment of Fraser Coast student service area.
  • Implemented evaluation framework which suggests that students who engage with the ‘service model’ perform better than those who do not in terms of retention and Grade Point Average.
  • The University has a curriculum refresh program underway to address the issues identified as needing improvement.

More information

For more information or to download previous years reports visit Student Experience Survey.

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