Counselling Service FAQs

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Counselling Service FAQs

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Who can use the Counselling Service?

The Counselling Service is available, free of charge, to all students enrolled at USC, except for students employed as USC staff. Student Wellbeing counsellors do not provide counselling services for University staff. USC staff experiencing difficulties should discuss their situation with the free Employee Assistance Program (EAP).

Is it only for study problems?

No, you can talk to the counsellor about anything. If you would benefit from a referral to another organisation, community agency or health professional, the counsellor will organise this.

How can counselling help?

Talking with a counsellor often helps students gain a clearer insight into their problems, the solutions that may be available, and strategies for coping more effectively. Many students find it really helpful to talk to someone outside their network of family and friends who is able to discuss the issue from a neutral and un-biased perspective.

Is my information kept private?

Issues discussed in counselling sessions are kept in strictest confidence. Other areas of the University do not have access to your counselling records and your appointments are not recorded on your student file or academic record. The only circumstances where the counsellor may disclose information about you, without your approval, would be if there were concerns about your safety, the safety of someone else, or if there were legal requirements to make your client records available.

If I am falling behind with my studies due to personal problems, can the counsellor help me?

Yes, we would strongly encourage you to come and talk with one of the counselling staff if you are experiencing this problem. The counsellor can assist either by putting various processes in place to help you catch up, by looking at options for reducing your study load, or by discussing the possibility of taking time out from studies for a while. Additionally, the counsellor will be able to offer guidance and support to help you deal with your personal problems.

If I am worried about a family member or a friend, can I talk about it?

Yes, you are able to discuss your concerns about another person with counselling staff. The counsellor may be able to provide helpful guidance on how you can encourage that person to seek the help and support they need. If your own health and wellbeing is being affected, the counsellor can also discuss this with you and assist you in developing strategies for coping better.

What happens if I can't come on campus to see the counsellor?

If getting to the USC campus is a problem, you can request a telephone consultation. However, depending on the nature of your counselling issues, the counsellor may request to see you in person for a follow up consultation, or may recommend referral to a counsellor or community organisation that is easier for you to access.

Are there any workshops for students?

Yes, health and wellbeing workshops are conducted during Welcome Week and during the semester. The timetable is available at Student Wellbeing or on Counselling services.

Are there self-help resources?

Self-help articles are available on Counselling services. The Useful Links section of the web page may also provide information and resources that you will find helpful.

How do I book an appointment?

Book online via the Student Hub

Students wishing to access counselling services are required to book a 30-minute Intake appointment. Subsequent appointments last for 50 minutes.

Student Wellbeing counsellors do not provide after-hours support.

Campus In person Tel:
Sippy Downs Ground Floor, Building E +61 7 5430 1226
USC Fraser Coast Building A +61 7 4128 5200
USC Gympie 71 Cartwright Road +61 7 5456 5800
USC SouthBank Building A4 (SW1) +61 7 5409 8600

Office hours: Monday–Friday: 8.30am–5pm

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