CARE to Ask counselling guide

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CARE to Ask counselling guide


Resilient people talk it over

Our CARE to Ask Counselling Guide helps you establish which kind of appointment you need:

C: Crises counsellor criteria
  • Concern about possibility of suicide or serious harm to self or someone else
  • Recent rape, assault, harassment or death of friend/family member
  • Witness to, or experience of, a recent traumatic event
  • Acute deterioration of mental health

Telephone Student Wellbeing at your campus to make an appointment with a Duty Counsellor.

A: Academic appointment
  • Guidance and advice when circumstances in your life are impacting on your ability to meet/keep up with your academic requirements/workload
  • These are provided through our Academic appointment and NOT Crises slots

Telephone Student Wellbeing to make an appointment for an Academic appointment.

R: Routine or returning criteria
  • Routine Counselling requests are for issues not covered by Crises/Academic counselling slots
  • Returning request are for students who have organised a program of ongoing counselling with their counsellor

Access Counselling requests by contacting Student Wellbeing or by visiting a Student Wellbeing reception at your campus (there can be slight waits for appointments at peak times but we prioritise any risk concerns).

E: Emergency and off campus supports for students

The following services provide free telephone counselling support and referral:

  • Lifeline telephone counselling (24hrs): 13 11 14
  • Crisis Counselling Service: 1300 363 622
  • Sexual Assault Line: 1800 010 120
  • Domestic Violence Line: 1800 811 811
  • Women’s Infolink (Mon–Fri: 9–5pm): 1800 177 577
  • Mensline (24hrs): 1300 789 978
  • Suicide Call Back Service: 1300 659 467
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