Student support at USC Fraser Coast

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Student support at USC Fraser Coast


In addition to the support available at our Sippy Downs campus, USC Fraser Coast students have access to the following student support at the Hervey Bay campus:

Student Central Fraser Coast

Student Central is located in Building A at the Fraser Coast campus. Student Central staff aim to deliver excellent service and advice to support students through all administrative aspects of their engagement with the University. This includes initial application through to admission, enrolment, student finance, scholarships, progression and exams to graduation.

Student access hours

Students enrolled to study at USC have 24/7 access to the USC Fraser Coast library for study purposes. All other facilities can be accessed between 7.30am and 5.30pm Monday to Friday during each semester. Students requiring access outside of these hours will need a current Student ID card to get into the building. If you experience problems with accessing the building after hours contact

Student Wellbeing

USC Student Wellbeing provides a broad range of services to support your wellbeing whilst studying with the University of the Sunshine Coast.

IT services

USC Fraser Coast has a number of student computer labs for research, assignment preparation, printing and group study. The Building A lab is available 24/7.

Students can access free wi-fi while on campus. For instructions on how to connect, visit Wireless on campus.

IT Assistance is available by contacting the the Student Helpdesk on 07 5459 4455 (ext 4455 while on campus) or via email at

Visit information technology services for students for more details.

Library services

USC Fraser Coast students have access to the USC Fraser Coast General Collection and:

USC Library General Collection at USC Sunshine Coast

  • Borrow books by using the inter-site request form. Items requested via the inter-site request service will normally be delivered to USC Fraser Coast Library for collection within two working days (subject to Australia Post delivery service).
  • Request a scanned chapter of a book held at USC Sunshine Coast.

Reserve Collection held in the USC Fraser Coast Library

  • The Reserve Collection is available for a 2-hour loan.
  • Short-term loan items (1 day and 3 days) may also be available.

For information about borrowing, finding books and journal articles, see the Library.


Lists of required text books can be found at:

  • Course outlines from the USC website. Visit your program information page, and a PDF document of the course outline is available under the Study Plan tab by clicking course; or
  • Blackboard, under My Course tab; or Co-op bookshop website. Students can place their text book orders online.

You can buy second-hand text books from the following places:

  • Online through Facebook — Textbook Exchange, University of the Sunshine Coast
  • USC Blackboard — Blackboard Login > USC Community Tab > Campus Life and Student Groups > Textbooks – buy and sell here
  • USC Student Guild — has a textbook hub located at the Uni Club. USC Fraser Coast students can phone the textbook hub and purchase their books over the phone. Payment is made via EFT and the books will be available for collection from the USC Fraser Coast Reception within 5-7 working days from the receipt of payment.
  • Online through StudentVIP Textbooks

Course readers

If your course delivers a course reader, it will be listed in your course outline. Course readers are available to order online via the MyPrint Shop.

Please view the Shop for Course Readers, Shirts and Binding items tab on the Self-serve printing instructions page, for an overview of the MyPrint Shop and detailed instructions on how to Order Course Readers online.

Self-serve printing

USC Fraser Coast has three colour copier/printer/scanners capable of A4 and A3, a binder and laminator. You must have printing credit on your USC student card to print.

View the Self-serve printing webpage for:

  • MyPrint overview
  • How to use MyPrint for the first time
  • How to print for the first time
  • HOW TO’s (Self-serve printing instructions)
  • MyPrint pricing

Printing assistance is available Monday to Friday between 8.30am and 4.30pm. You can also collect a MyPrint handout from the USC Student Central, Fraser Coast campus.

Student ID Cards

Student ID Cards can be requested at USC Student Central Fraser Coast 8.30am–4.30pm Monday to Friday. Please note that you will need to bring photo identification in order for us to provide you with a Student ID card.

Places to eat

The Co-op Cafe serves an array of freshly produced cafe food and coffee. It is open Monday to Friday, 7.30am to 3pm during the semester, and at variable hours during recess. Other shops and cafes are just a short walk from campus.

Student kitchenettes and common room are also available.

Tertiary Support Options (TSO)

The Tertiary Support Option (TSO) assists undergraduate students to successfully progress in their studies. Students who have undertaken one semester of full/part-time study would benefit most from this option.

The TSO uses Tertiary Pathway Program (TPP) courses to assist students to gain the academic skills and knowledge to become a more effective learner. Students will be enrolled in a TPP course(s) alongside courses required for their undergraduate program, with the Tertiary Support Option appearing on their transcript as a separate program heading. Grades for TSO courses will not count towards a student’s undergraduate program Grade Point Average (GPA).

Students can collect and submit their application forms via Student Central at USC Fraser Coast.

Academic skills workshops

Referencing, critical reading and academic writing workshops will be conducted at USC Fraser Coast throughout the year. Check with your course tutor for details on workshops specific to that course.

Academic skills drop-in sessions

Ask an academic skills adviser about your writing or study skills concern. These sessions will be held from weeks 1–13 of the Semester.

Individual consultations

An Academic Skills Adviser is on-site at USC Fraser Coast. Check Student Hub for availability.

Peer mentoring

You can register to have a student mentor. Further information is available at Student Leadership Opportunities.

Transitioning to study at USC Sunshine Coast

For students completing their first year of study at USC Fraser Coast and the remainder of their program at USC Sunshine Coast there is plenty of support available to assist you through the transition.

Our Student Experience team will contact you before classes start to answer any questions you have and connect you with a number of free services relevant to your circumstances. Alternatively, you can get in touch with the Student Experience team by contacting Student Central if you need advice sooner.

The Student Experience team can help you with advice about:

  • Accommodation and housing
  • Health, wellbeing and disability services
  • Student Success Network and social groups
  • Financial support options
  • Pre-semester workshops and activities to familiarise yourself with the Sunshine Coast campus

You’ll also be invited to attend Orientation to USC Sunshine Coast. Here, you can go on a campus tour to familiarise yourself with the new campus, attend skills sessions, meet other students and staff, and explore the services and what study and social groups USC Sunshine Coast has to offer.


A range of counselling options are available from USC:
  • Free and confidential face to face and telephone sessions;
  • Group work; and
  • Liaison and referral to external services and organisations.

Contact Student Wellbeing or call us today Tel: 5430 1226, or book online at the Student Hub. Office hours are 9am-5pm Monday-Friday.

Students can also access the USC Ask Counselling service, a confidential online service for students enrolled at USC. To register, please submit an Ask Counselling request.

AccessAbility Services

AccessAbility Services ensure equal access to all aspects of university life. If your studies are affected by a disability, learning disorder, injury or illness, or you are a primary carer for someone, AccessAbility Services can provide assistance, advocacy, and reasonable academic adjustments. Students can contact an ability adviser by phoning our Sippy Downs campus on 5430 1226, or email

Aboriginal and Torres Strait Islander students 

Representatives from USC's Indigenous Services attend USC Fraser Coast throughout the year to provide information and assistance to Aboriginal and Torres Strait Islander students studying in Fraser Coast. All Aboriginal and Torres Strait Islander students are encouraged to contact Indigenous Services on Tel: 07 5456 5889 and utilise the support services provided.

Fraser Coast students can also access the Indigenous Academic Mentoring program that offers additional tutoring to assist Aboriginal and Torres Strait Islander students enrolled at USC.

Ally Network

'Creating safe study and work spaces for LGBTIQ students and staff'

USC is committed to an education environment which provides equality of opportunity and freedom from discrimination and harassment.

To find an Ally in Fraser Coast or for more information visit Ally Network or contact Tel: 0497 274 996.

Off campus accommodation

Looking for a rental property? Check out our accommodation and housing information. Contact the Student Guild for tenancy and welfare advice.

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