Information for students - USC Melbourne - University of the Sunshine Coast, Queensland, Australia

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Information for students - USC Melbourne

USC Melbourne is a specialist campus offering a small range of USC business and IT degree programs to international students only. USC Melbourne is operated on behalf of USC by the Australian Technical and Management College (ATMC).

Information in the following tabs provides students of USC Melbourne with their's and USC's obligations under the ESOS Act and to the Department of Home Affairs (DOHA).

Information about program content *, duration, academic calendars, fees, how to apply, living in Melbourne and support services available to USC Melbourne students can be found on the ATMC website.

* Note that USC Melbourne students must choose electives only from courses available at USC Melbourne. Not all USC courses are available on every USC campus

As a Student visa holder it is important to be aware of your obligations and important Student visa conditions.

Academic progress

All students must maintain satisfactory progress in each study period. Students who do not maintain satisfactory progress may be identified and an intervention strategy put in place, or be excluded from the University. Refer to USC's Monitoring Academic Progress and Exclusion - Academic Policy

There are three stages of academic intervention, the first occurring where a student fails a course in a study period.

Procedure for academic intervention

Any international student who meets the criteria for not maintaining satisfactory course progress will be identified and contacted by the University. The University will contact the student outlining the support services available to them.

Students studying on a Student visa are reminded of their Student visa conditions regarding satisfaction of attendance/academic requirements. Students must complete their program of study within the duration specified on the Confirmation of Enrolment (CoE).

USC must notify the Department of Home Affairs (DOHA) of any breaches of Student visa conditions, including unsatisfactory performance/unsatisfactory course progress, which may impact on the validity of your visa.

You will be notified in writing, via electronic communication, if there is an intention to report to DOHA.

Contact number and local address

Your Australian address and phone number details must be recorded on the USC Student records system, USC Central, and must be kept current at all times.

You must notify USC within seven (7) days if you change your address or phone contact details. Students in University programs should update address and contact details via USC Central.

Failure to maintain current and accurate address and contact details with the University is a breach of Student visa conditions (Student visa condition 8533).

Official USC communication

Written notices will be given to students by electronic communication. Official USC notifications will be sent to your USC student email address. It is your responsibility to check your student email account on a regular basis. Failure to receive a notice because of a change of address which you have not notified the university of or failure to read email advice is not considered sufficient excuse for missing an obligation or deadline.

Circumstances in which personal information may be shared

The University of the Sunshine Coast collects, stores and uses personal information only for the purposes of administering student and prospective student admissions, enrolment and education. The information collected is confidential and will not be disclosed to third parties without your consent, except to meet government, legal or other regulatory authority requirements. Consult the University's Information Management Framework - Governing Policy.

Information is also collected in order to meet our obligations under the ESOS Act and the National Code of Practice 2018. This ensures student compliance with the conditions of their visas and obligations under Australian immigration laws.

This information can be provided, without your consent, in certain circumstances authorised or required by law, to the Australian Government and designated authorities approved by the Government.

Deferring, cancelling or suspending your enrolment
After you commence

There are limited circumstances where a student's studies may be deferred or temporarily suspended.

These are outlined in the National Code of Practice 2018 and include:

  • compassionate or compelling circumstances, or
  • misbehaviour by the student

A deferral or suspension of study may affect the validity of your Student visa.

In the event USC intends to suspend or cancel a student's enrolment, where that suspension or cancellation is not initiated by the student, USC will notify the student that they have 20 working days to access USC's internal appeals process.

If the student accesses the appeals process, the enrolment will not be suspended or cancelled until the internal appeals process is completed.

Students with school-aged children – Obligations and options

If you are bringing children aged between five and 18 years old with you to Australia under a dependent visa, as part of the condition of this visa, they will be required to attend school full-time.

You need to be aware of schooling obligations and options for school-aged children, and understand that you will be required to pay full fees if they are enrolled in either a government or non-government school.

School-aged dependents of Student visa holders can attend any school that meets relevant requirements for domestic registration. They are not required to attend CRICOS-registered * schools because dependents are not Student visa holders.

You should contact your child's school to ensure you have all the information required to meet enrolment deadlines. The school will be able to provide you with information about the process for enrolling a school student, and the fees involved. Some schools may charge fees in addition to tuition fees such as application and enrolment fees.

Some sponsored students may be exempt from paying school fees for their dependents. You should contact the education authority in the state or territory where you will be living to get information specific to your situation.

Find out more about enrolling school students via Victoria Education and Training.

* CRICOS is the Commonwealth Register of Institutions and Courses for Overseas Students. All Australian education providers offering courses to people studying in Australia on Student visas are required to be registered on CRICOS.

Student Complaints and Appeals Policy and Procedures - Appeals process

Refer to USC's Student Grievance Resolution - Governing Policy

Students who are dissatisfied with the outcome of USC's grievance handling procedures may ask to be referred to an independent external mediation or dispute resolution service (eg Queensland Ombudsman, Department of Home Affairs, etc.).

The availability of complaints and appeals processes does not remove your right as a USC student to take action under Australia's consumer protection laws.

Student Fees and Charges Policy and Procedures—Refund Policy

Refer to the USC Student Fees and Charges - Governing Policy (in relation to refunds and cancellation charges).

The Student Fees, Charges and Refunds - Procedures outline refunds payable in the case of both student and provider default, amounts that may or may not be repaid, and the processes for claiming refunds.

International students should read and understand USC's Student Fees and Charges Policy and Procedures before entering into a written agreement by accepting their USC offer.

Education Services for Overseas Students (ESOS) Framework

The ESOS Act and National Code of Practice 2018 ensure international students in Australia get the education they desire.

The ESOS Framework fact sheet provides an overview of important ESOS-related information you need to be aware of while studying in Australia.

Department of Home Affairs (DOHA)

For information about your Student visa conditions visit the DOHA website.