English Language Programs (FAQs) - University of the Sunshine Coast, Queensland, Australia

Accessibility links

English Language Programs (FAQs)

Hybrid mode FAQs

1. How will I study?

Some students will be in the classroom and some at home on Zoom, depending on where in the world they are. The Zoom app is free and easy to use if you have a stable internet connection. A laptop or computer will be needed.

The classes will be easy to follow with frequent changes of focus to keep you engaged.

Note: Students who are studying in Australia on a Student visa must attend face to face.

2. How many students are in each class?

Most classes are small with less than 14 students.

3. Will I have an orientation?

Yes, you will have an orientation on the first day that your program starts.

USC Sunshine Coast ELP students should arrive at the USC International office (Level 1, Building J) before 8.30am.

Online students will be emailed a starting time.

4. Are text books provided free-of-charge?

Yes, text books are on loan to you for the duration of your program.

This means that you need to return your text book at the end of your program (in order to get a certificate of completion).

Online students will have all materials in their notes, but may wish to purchase a textbook in their country.

5. What if I miss a class?

Every teacher will take notes during class. These notes are emailed to students at the end of every day.

Note: Students who are studying in Australia on a Student visa must attend face to face.

6. Will I speak to other students?

Yes. There will be discussions every session; sometimes quite often every hour!

7. How do I ask my teachers questions?

You can ask (speak or type questions) in class or email.

8. What exams do I have to do?

You will do exams from your home or in class, depending on your study mode. You will have mid-term exams, one or two assignments, end-of-course exams and a presentation.

You do not need experience of any of these kinds of tests. We will prepare you for these. Also, you do not need to pass every test – Your total score at the end of the course is the most important.

9. Can I use other university facilities?

Yes. You can access the library and support from the Student Guild and Student Welfare, all for free.

10. How do I submit a Complaint / Appeal?

If you have a complaint or appeal, you should first talk to your teachers and/or the Academic Manager. If you are not satisfied with the result, USC has an independent complaints process found on the Compliments, complaints, feedback or student grievances page.

The university also provides free assistance with this process. For more information email AdvocacyStudentGuild@usc.edu.au or phone 5456 3742.

How many students are in each class?

Our class size average is 14-15 students.

When may I start my program?

Our Academic English programs have set start dates throughout the year. Check the English Language Program page for more details.

Will I have an orientation?

Yes, you will have an orientation on the first day that your program starts.

USC Sunshine Coast ELP students should arrive at the USC International office (Level 1, Building J) before 8.30am.

Are text books provided free-of-charge?

Yes, text books are on loan to you for the duration of your program.

This means that you need to return your text book at the end of your program (in order to get a certificate of completion).

How many nationalities are there in the school?

We have a mix of students from around the world including France, India, Brazil, Japan, China, Nepal, South Korea and the Philippines * Nationalities may not be reflected in your actual class of enrolment.

Where can I live?

There are a variety of accommodation options close to USC Sunshine Coast to suit any budget and length of stay. Visit the Accommodation and housing page for campus specific accommodation options, including privately-owned student accommodation, homestay and rental options.

Where can I buy my lunch?

The USC Sunshine Coast campus has a number of cafes, food outlets and a brasserie which sell a large selection of delicious food, snacks and drinks. The cafes are conveniently located near the classrooms.

Additionally, ELP students have access to student common areas with microwaves.

Can I use the internet and how much will it cost?

Wifi is available throughout the campus. International students will be given a student network account which gives access to the internet and email facilities while at the USC campus.

The cost is included in the program fees.

Can I meet Australians easily?

Studying on campus is an ideal place to meet Australians who are visiting or studying at the University.

University campus life allows students to easily interact with local Australians.

Where can I study after my English program?

USC offers a range of degree programs to international students. Find out about USC's degree programs and courses.

USC also offers excellent foundation programs. USC's Tertiary Preparation Pathway (TPP) program leads students into undergraduate level programs at USC.

How will I know my way around the University?

You will be given a tour of the campus on your first day when you will also have the opportunity to ask the guide any questions.

How much money will I need for living expenses?

An international student at USC would normally require approximately A$380 to A$400 per week to live comfortably on the Sunshine Coast. This covers typical accommodation costs, food, transport and other daily life expenses. This amount is in addition to airfares, visa application, health cover and tuition fees and will vary depending on your lifestyle and preferences.

If you have a spouse or dependent child accompanying you to Australia, you will need to allow more for living expenses.

More information about living costs can be found here.

How do I submit a Complaint / Appeal?

If you have a complaint or appeal you can find the ELP Complaint and Appeal process in the ELP Student Handbook, your classroom noticeboard, the Self Access noticeboard and the glass-fronted noticeboard near the classrooms.

This ELP Complaint and Appeal form is a guide to help you understand what information you will need to include if you decide to make a formal complaint. You can get support from someone else if you choose at:  AdvocacyStudentGuild@usc.edu.au