MyPrint is the self-serve printing system for UniSC staff, students and guests/community members. There is a MyPrint app installed on each printer that delivers a follow me printing experience, to copy, scan and print confidentially at any printer, at any time, at any campus.
UniSC students and staff
- All staff and student UniSC computers are automatically configured and ready to print, so you don't need to install or set up anything.
- Your access to MyPrint happens automatically, and you can begin printing as soon as you have a UniSC username and password.
Guests/community members
- Visit Guest Printing for everything you need to know about guest printing facilities and services.
The MyPrint app on all UniSC printers is being upgraded. Each printer will be upgraded, campus by campus, and one printer at a time.
What is the upgrade schedule?
- Thompson Institute (New building) - 8/2/2024
- SCUH / SCHI - 8/2/2024
- Moreton Bay (All buildings) - 12/2/2024
- Sippy Downs - TBA (March/April 2024)
- Gympie - TBA (March/April 2024)
- Fraser Coast - TBA (March/April 2024)
- Caboolture - TBA (March/April 2024)
- Morayfield - TBA (March/April 2024)
- SouthBank - TBA (March/April 2024)
What features are included in the new version?
-
New Scan To Me experience
- You now have to log in to use the scanners, so your email address can be automatically populated.
- Scans will be emailed to your MyPrint account email, and from your MyPrint account email.
- You no longer have to add your email address to the address book.
- You can still select to type in a different email address, however we recommend as best practice, to email the scan to yourself and forward the email with the scan attached to your desired recipient - so if the recipient replies, you recive the reply.
-
Quicker printing
- If you have printing to release, you will automatically land in the print release screen when you log in - One less click.
-
New Copy and Scan experience
- To access the copier and scanner, login the MyPrint app and then select Copy or Scan.
- New, easier to use, Copy and Scanner apps will be available to use.
- Once you have finished copying or scanning, select Logout on the home screen to retunr to your MyPrint session. Press logout again to logout of MyPrint.
When you send your files to print, from a UniSC computer or from your own device, your job job sits in the queue for 24 hours, waiting for you to release it from any any printer, any time at any campus.
NOTE: The Black or Colour print properties are default to double-sided to reduce waste and make printing more sustainable and environmentally friendly. Refer to How to change your print properties to print single-sided.
- I can't login to the MyPrint portal (incorrect username or password error).
- I can't login to the MyPrint portal (account already exists error).
- I can't login to the MyPrint portal (account is locked error).
- I can't create a guest account on the MyPrint portal (email exists error).
- I can't login to my guest account on the MyPrint portal.
- I released my print jobs but nothing printed out.
- I released my print jobs but only half of my jobs printed.
- I can't see my print jobs when I log into a printer.
- I selected colour but my job printed in black.
- My print out doesn't look right.
- I used WebPrint to upload a standard but it's printing error pages.
FACE TO FACE ASSISTANCE AT YOUR CAMPUS
Sunshine Coast
Visit UniSC Sunshine Coast Library, level 1.
Moreton Bay
Visit UniSC Moreton Bay Service Centre.
Fraser Coast
Visit UniSC Fraser Coast Library.
Caboolture
Visit UniSC Caboolture Library.
Gympie
Visit UniSC Gympie reception.
CONTACT PRINT SERVICES
General enquries
- Online enquiry form
- Tel: +61 5430 1167
- Location and hours
Experiencing an issue?
- Review our Troubleshooting guide to help you solve your problem
- Browse our catalogue of instructions and FAQs
- Log a support request