Registration works best using a computer and your mobile device, but if you don’t have access to two devices, you can choose to use just your mobile device. You’ll need to know how to switch between applications. User guide available here.

Click the ‘You have xx days until this is required’ link to skip registration during your skip period. If you don’t see this link, it means you have passed your skip period and will need to register before you can proceed.

Your registration countdown starts from the day you first log in. In some cases, this may not align with when your account is enforced for MFA. Your MFA enforcement date will be listed in the email sent to you to announce you have been activated for MFA.

Refresh your browser and try again.

Close your browser window, access your application again, and select ‘You have xx days until this is required’ to skip registration for now. If you don't see this option, then you have passed your enforcement date and will need to register. Contact the IT Student Help Desk if this is an emergency.

If your issue is not listed here, you can find further troubleshooting tips in the Troubleshooting Guide.

When you access UniSC systems, you’ll occasionally need to verify your login attempt by responding to a prompt on your phone.

1. Log into a UniSC system using your username and password.
2. Tap the notification on your device.
3. Enter the code you see on your screen.
4. Tap “Yes it’s me”.

View the User Guide or video instructions for more information.

The app uses less than 2kb data per prompt.

If you need to use MFA when you're in a low-data area, you can use a One-Time Passcode (OTP) to pass the verification request. Review the User Guide or video instructions for more information.

All UniSC students and staff must use MFA to access University systems, as it’s the only way to keep our data safe. If you don’t have, or can’t use, a smart phone, you can apply for an exception and we will work with you to provide an alternative.

You’ll need to register your new device with MFA by following these instructions. If you don’t have access to your old phone, contact IT Student Help Desk.

If you are prompted for MFA when you don’t have access to your phone, you can contact the IT Student Help Desk to request a temporary access code.

MFA combines something you know (your login details) with something you have (your mobile device). This helps to make sure the person logging into the system is really you.

If your question is not listed here, you can read more FAQs in our FAQ Guide.