Quick Access
Instructions
- How to print from your own device using WebPrint
- How to create a WebPrint print-ready file
- How to change your print properties
Visit Print Services to find out:
- what print and finishing services are available
- payment and delivery options
- turn around times
To order printing or request a print quote, complete our online Print Request Form.
To request a quote, choose I would like a quote in the Payment Options.
- Course workbooks
- UniSC merchandise
- UniSC apparel
See the finer details and if the printed products are in stock or made to order.
- How do I pay for my order?
- How will my order be delivered?
- How to know when your order will be ready?
- What should I do if my order hasn't arrived?
- When are Course Workbooks available to order?
- Why isn't my Course Workbook available on the MyPrint Shop?
- How to exchange something you bought on the MyPrint Shop
Other FAQs
You can find the answer to other FAQs via Student Central. Simply type a question or keyword.
Here are some FAQs relating to Course Workbooks.
Find a printer near you and discover the printer capabilities and access hours.
| ITEM | SIZE | COST |
| Black & white | A4 single sided | $0.09 |
| Black & white | A4 double sided | $0.17 |
| Black & white | A3 single sided | $0.17 |
| Black & white | A3 double sided | $0.32 |
| Colour | A4 single sided | $0.60 |
| Colour | A4 double sided | $1.19 |
| Colour | A3 single sided | $1.10 |
| Colour | A3 double sided | $2.18 |
| Scanning | A4, A3, Black, Colour | FREE |
*Prices as of January 2023
As part of the Student Services and Amenities Fee (SSAF), all enrolled students are issued a $20 credit on their MyPrint account each year.
- The $20 SSAF credit will be issued once per year.
- The $20 SSAF credit is issued at the start of the year and will expire at the end of the year.
- SSAF credit is to be spent during the year.
- After the SSAF credit expires, any remaining SSAF credit will be lost.
- SSAF credit does not accumulate; it is reset to $20 each year.
- You can check your account balance on MyPrint. The SSAF allowance is shown in the USC credit account.
FACE TO FACE ASSISTANCE AT YOUR CAMPUS
During Library Opening hours, from UniSC Sunshine Coast Library, level 1.
Monday to Thursday 8.30am to 4.30pm and Friday 8.00am to 4.00pm from UniSC Moreton Bay Service Centre.
During Library Opening hours, from UniSC Fraser Coast Library.
Monday to Friday 8.30am–4.30pm, from UniSC Gympie reception.
During Library Opening hours, from UniSC Caboolture Library.
You must have print credit to be able to copy or print.
You may be entering an invalid ID number.
Students log in with their 7 digit student ID number located on their UniSC ID card.
Check your login ID number and try again.
Alternatively, students can use the 3rd login option to enter their USC username and password.
If you still cannot login, contact Print Services.
You may still be logged in to MyPrint, at another printer.
Log out of the previous printer or wait two minutes until that session has ended automatically.
If you can’t logout (Eg. nothing happens when you select Logout) it could be a machine fault.
MyPrint accounts are locked for security reasons.
You may be entering an invalid username or password.
Students login with USC username (eg ABC123), not your full UniSC email address.
Check your login credentials and try again.
UniSC passwords require resetting every 6 months, and some UniSC systems still allow you to use a cached password, however MyPrint does not. Try resetting your UniSC password and try again.
If you still cannot login, contact contact Print Services.
If you have created a Guest account with your UniSC email address, you won't be able to login to the MyPrint website with your UniSC credentials.
Print Services will need to change your MyPrint Guest account email to a personal email address.
Contact Print Services to update your MyPrint Guest account with a personal email address. Include your Guest ID number in your request.
MyPrint accounts are locked for security reasons.
As a UniSC student, you don't need to create a Guest account as you already have a MyPrint account linked to your Student ID. By logging into MyPrint using your UniSC username and password, you will have access to the $20 SSAF credit given to you by UniSC (issued 3 times per year).
Contact Print Services to delete any Guest accounts you may have created and to transfer funds from your Guest account to your student MyPrint account.
As a UniSC student, you don't need to create a Guest account as you already have a MyPrint account linked to your Student ID. By logging into MyPrint using your UniSC username and password, you will have access to the $20 SSAF credit given to you by UniSC (issued 3 times per year).
Contact Print Services to delete any Guest accounts you may have created and to transfer funds from your Guest account to your student MyPrint account.
Print Services will investigate the payment problem.
Contact Print Services. Include the details of your transaction including date, time and transaction number from the Online payment receipt. Attaching the receipt to your request is preferable.
MyPrint accepts MasterCard or Visa debit or credit cards only.
If your credit card transaction was declined more than once, close the web browser completely and start again in a new or different browser.
If you continue to see a declined error, there could be a problem with your credit card, your bank or UniSC online payments.
Try a different credit card or try again soon.
Check that you are eligible to receive the SSAF print credit.
Log in to the MyPrint portal and check your transaction history from the start of Semester to ensure it wasn't spent unknowingly, ie on a MyPrint Shop order.
Only current Higher Degree by Research students are eligible to receive the HDR print credit.
The file file may be corrupt or WebPrint may have a hard time handling large or complex files, resulting in processing errors or printing problems.
Complex files may contain lots of images, graphs, layers, columns, or special fonts. These types of files should be printed from a UniSC computer to the print queues.
Printing from WebPrint is convenient to use on your own device but it's designed for processing basic print-ready files.
WebPrint is default to print at A4 size. That means it will enlarge smaller pages and reduce larger pages to print on A4 paper.
The WebPrint capabilities are limited to:
- A4, A3 or Keep Size; Black or colour; single or double sided; select a page range; and number of copies.
To print from WebPrint successfully, your files must be print-ready in the format and size that you want your print output to be.
We recommend printing from a UniSC computer.
Ask for printing assistance at your campus or contact Print Services.
When a printer flashes a blue light, it means your print job is spooling and will print soon.
If a printer is flashing a blue light before you log in, it is still processing a print job from a previous session. Use another printer, or wait for the previous print job to complete.
When a printer flashes a red light, it means there is a problem with the printer.
The printer may be out of paper, toner, or may have a paper jam or fault.
A common fault is when the printer does not recognise your print job size and needs your instruction.
Select Check Status on the printer and follow the prompts.
Your printing should resume once the problem has been resolved.
If a problem persists, ask for printing assistance at your campus or contact Print Services.
Did you use WebPrint?
Large files sent by WebPrint can take a long time to spool, sometimes up to 10 minutes depending on the size and complexity of the file.
Wait for the printer to flash a blue light, signalling that your print job is incoming.
If your job does not start printing after 10 minutes, contact Print Services.
Next time, send any large or complex files to print using the print queues from a UniSC computer.
Did you use a MAC in the UniSC Sunshine Coast Library?
Only 2 printers are capable of releasing MAC print jobs within the UniSC Sunshine Coast Library.
- Colour printer on level 1: SD-L-1-SP06-CLR
- Colour printer on level 2: SD-L-2-SP02-CLR
This inconvenience only applies to UniSC Sunshine Coast Library and is scheduled to be resolved soon.
Until then, use the above 2 printers or any other printer located in computer labs or 24hr spaces as they are capable of releasing MAC print jobs.
To request a credit for the prints you didn’t receive, contact Print Services as soon as the problem occurred.
Include your name, student ID number and date/time of print and use the subject: Printed on a non-compatible MAC printer
The printer may be out of paper, toner or have a paper jam or fault.
Select Check Status on the printer and follow the prompts.
Your printing should resume once the problem has been resolved.
If a problem persists, ask for printing assistance at your campus or contact Print Services.
Did you use a UniSC computer?
You may be printing to another students print queue. This happens if you didn't sign in to the UniSC computer.
Sign out or restart the computer, then sign in with your UniSC credentials and try to print again.
Did you print in colour?
Colour print jobs can only be released on colour printers.
Check that the printer you are logged in to, is a colour printer.
Find a printer with colour capabilities.
If you try to print to the Black queue and change the print properties Colour, your job will still print in black.
To print in colour from a student computer, you need to change the default Black print queue, to the Colour print queue.
Then log in to a colour printer to release your colour print jobs.
Did you choose the right print properties?
You can set your own print properties to control how your file will print out. In fact, it is your responsibility to do so, because credits will not be issued for user-errors.
Refer to the printing instructions to print from a UniSC computer or your own device. You may also like to ask for printing assistance at your campus.
Did the printer cause a fault?
If the printer has left dirty lines or marks on your prints or your prints are damaged or incomplete, you may be offered a credit.
Report a printing problem as soon as it occurs.
For further information on print credits, see the MyPrint Guidelines.
Are you printing directly from a Web Browser?
Sometimes printing from a web browser can affect how your file will print, especially if the web browser is out of date.
If you can, download the file and open it in its native application to print.
Google Chrome is the recommended browser for most of UniSC applications, including MyPrint.
If you download a Standard from the UniSC Database SAI Global, and tried to print using WebPrint, it will error (document has expired).
Refer to the instructions on the UniSC Library Guides webpage: Standards are encrypted PDFs and cannot be uploaded to WebPrint.
You must login into a UniSC workstation and download the PDF in order to print it to the print queues. Credits will not be issued.
You can check the status of your scan and if the email address you entered was correct.
At the printer, select Scan, then select Scanned File Status at the top of the screen.
You should see your scan, the email address and if the scan failed or completed.
The scanned file may be too big for your email account. Consider reducing the number of pages per scan or scan to USB instead.
Refer to How to scan.