Privacy | UniSC | University of the Sunshine Coast, Queensland, Australia

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What is information privacy?

The Queensland Information Privacy Act 2009 (IP Act) governs the way the University of the Sunshine Coast (UniSC) must collect, store, provide access to, use and disclose an individual’s personal information.

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information or option is true or not and whether the information or opinion is recorded in material form or not).

Privacy statement

UniSC is committed to protecting the privacy of all individuals who interact with and provide their personal information to us.

Why we collect and use

UniSC collects and uses personal information to provide services as a higher education institution. We also collect personal information to communicate with you and support other business functions, such as human resource management, delivery of community services, research, marketing, and alumni engagement.

How we manage

The University collects and manages your personal information in a responsible, ethical, and secure manner. We take reasonable steps to ensure the personal information we hold about you is accurate, up-to-date, complete, and not misleading. As well as, protected from misuse, interference, loss, and unauthorised access, modification or disclosure.

How we collect

We may collect personal information from you in person, by phone, email, post, our website, or other digital platforms and devices. We also utilise digital tracking tools such as cookies, on our websites and social media channels for automatic collection of information to improve your experience with the University.

Who we share with

We may disclose your personal information to trusted third parties in limited circumstances, within Australia and overseas, to support the services we provide to you, when you give us your permission, or where we are required by law. If your information is disclosed to third parties, we require them to follow the same privacy requirements.

Further information on how the University manages its information can be found in our Policy and Procedures.

The University reserves the right to revise this Privacy statement or any part of it from time to time. Please review this Privacy statement periodically for changes.

Access my personal information

To find out what personal information UniSC holds about you, contact the University's RTI/Privacy Officer. You can learn more about the process to request access to your personal information under the Administrative access scheme. Please visit our Right to information page.

Amend my personal information

We may check with you that your personal information is complete, correct, up-to-date, and not misleading. However, the University relies on you to advise us of any changes to your personal information to help us maintain our records.

You can ask us to amend your personal information held by the University through a change of details request if you are alumni, current student, or employee (via USC Staff system).

For all other requests to amend personal information, please contact the University's RTI/Privacy Officer using the ‘Contact us’ details.

Privacy complaints

Should you have concerns about how the University has treated your personal information please contact the University to discuss your concerns. If you are not satisfied with the outcome, you may make a formal privacy complaint.

How to lodge
  1. Contact the University’s RTI/Privacy Officer for a copy of the Complaint form.
  2. Submit your complaint form and any supporting documents to the University’s RTI/Privacy Officer by email or post.

If you are unable to lodge the complaint, another person can do this on your behalf with your authority.

What happens next?

Your complaint will be acknowledged and investigated. Within 45 business days from the receipt of your complaint the University will respond to you in writing the results of the investigation.

Right of review

If you do not receive a response within 45 business days or are not satisfied with the University’s response, you are entitled to lodge a written complaint to the Office of the Information Commissioner Queensland (OICQ) for review and mediation.

Submit by:

Online: Complaint form



Attention: Privacy Team 

Office of the Information Commissioner
PO Box 10143, Adelaide Street, Brisbane, Qld, 4000



Phone:  +617 3234 7373

Contact us

Applications, enquiries, and complaints should be directed to:


Post: RTI/Privacy Officer
        ML22 (Insights and Analytics)
        University of the Sunshine Coast
        PO Box 5280
Tel:  +61 7 5456 3754

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