Advice for students about coronavirus

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Advice for students about coronavirus

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The wellbeing of USC students, staff and community continues to be our main priority. This page provides up-to-date information, advice and support available to USC students during the coronavirus pandemic.

    • Student IT HelpDesk Student Helpdesk counters at all USC campuses are now closed. You can contact the HelpDesk on StudentITHelp@usc.edu.au and +61 7 5459 4455. To support students adjust to a new learning environment, the Student IT Help Desk will be open from 8:30am until 9pm Monday to Friday until further notice.
    • Library – USC library buildings/spaces at all locations closed at midnight Wednesday 25 March. The 24 hour spaces at USC Sunshine Coast, USC Moreton Bay and USC Fraser Coast remain accessible via swipe card. Visit the Library website for further updates.
    • Quiet learning spaces and computer labs are still available on campus. For a full list of available spaces on your campus visit Computers on Campus and please be mindful of the social distancing guidelines when on campus.
    • Student WellbeingWe understand that the current situation is challenging for everyone and would like to remind you that Student Wellbeing provides free and confidential counselling services to students.
    • Student Central – Face-to-face services at Student Central offices have closed in line with social distancing measures. Staff are still available via studentcentral@usc.edu.au or +61 7 5430 2890 between 8.30am and 4.30pm for all student enquiries. Students submitting forms to Student Central should send them via email, rather than post, to studentcentral@usc.edu.au.
    • USC Student Senate - The USC Student Senate has created a ‘USC Kindness Pandemic’ Facebook page to come together and support each other as a USC community. The Student Senate encourages students to join and engage.
    • Academic calendarThe semester will still finish in Week 13 which is the week starting 25 May. Course Coordinators will ensure all content is delivered to students by the end of that week. All dates in the Academic Calendar remain unchanged, including the mid-semester break scheduled for the week starting 13 April.
    • Campus food outlets - campus food outlets have amended their opening hours from 26 March 2020.
    • USC shuttle - Due to government restrictions placed on travel, all USC shuttle services will temporarily cease from Monday 6 April 2020.
    • Parking ePermits - As the bulk of student teaching will not be done on campus for the remainder of the semester, students that have purchased an ePermit for parking are now eligible to apply for a refund. Refunds must be requested via Parking@usc.edu.au and include name on credit card, type of card, and the first 6 and last 3 digits on card.

We will continue to offer support across all campuses; however, there may be some changes to the way this support is offered.

Service

Support available

Contact or book in

Student Central

Phone and email

Student Central

Student Wellbeing

Phone, email, Skype and Zoom appointments available

Student Wellbeing

SafeUSC

In-person, phone and email

SafeUSC

Indigenous Services

Phone and email

Indigenous Services

Library

Phone, email and online chat

Library

Student IT Help Desk

Phone and email

Student IT Help Desk

Academic Skills

Quick targeted academic skills advice

Academic Skills Discussion Board 

Academic skills, assessment task analysis and document review

Studiosity

15-minute phone call consults for quick targeted advice

StudentHub

Career Development

Phone call consults, job application and resume review, careers workshops, jobs

StudentHub

Contact a Student Representative

StudentHub

AccessAbility Services

Phone call consults and email

AccessAbility Services

Print Services

Order online, delivery only

Print Services

International Student Connect

Currently suspended

Student Central

If you require after-hours support, contact SafeUSC 

Where can I get general health and travel information about coronavirus (COVID-19)?

Technology enabled learning

You have been hearing a lot about technology enabled learning – but what does it mean?

Most USC course content is already available via Blackboard. The technology being used to enable off-campus teaching modes is the Zoom video conferencing system.

To ensure you get to most out of your online courses, the following resources have been developed to support you:

Assessment and academic skills support
Health and wellbeing

USC is committed to providing a safe and healthy learning environment. Student Wellbeing has developed the following information to support you during this period of uncertainty and change:

Student Wellbeing is continuing to provide a free counseling service via phone or Skype. Contact Student Wellbeing to book an appointment.

Stay connected
  • Find out more about the resources and support available to you.
  • Stay in the loop, get connected with us via Social Media, the USC Student Senate has also created a ‘USC Kindness Pandemic’ Facebook page to keep the USC community connected and supported.
  • Contact Student Guild for all welfare and advocacy concerns.
Tips for studying from home
  • Think about your workspace at home. Identify an area where you can sit and work comfortably with your computer and notes, in an area that is well-lit with limited distractions.
  • Ensure you have the right tools to study. Find out what hardware you need to run Zoom, make sure you have the right stationery and the correct course materials to study from. Remember to check Blackboard for any course updates.
  • Keep in touch with your tutors and lecturers.
  • Stay connected with your classmates. Organise group chats via Zoom to set up study groups so you can spend time discussing ideas and swapping study tips.
  • Take regular breaks. Keep your mind fresh, step away from your computer every hour or so, try to go for a walk and give yourself things to look forward to each day. Make sure you separate study and relaxing time with a clear finish time each day.

Top 5 COVID-19 FAQs

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