Creating an organisation that has a reputation for quality and excellence requires commitment and comprehensive expertise. Quality management requires considering the business as an integrated system. Employee empowerment, customer satisfaction, visionary leadership are all required to achieve performance excellence. In this course you will learn the principles, practices, and tools needed to achieve quality management in small and large firms as well as a variety of approaches for understanding, analysing, interpreting organisations as quality systems.
Course detail
- Prerequisite
- BUS104
- Semester of offer Subject to change
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- Sunshine Coast: Semester 2
- Moreton Bay: Semester 2
- Online: Semester 2
- Units
- 12.00
- Student contribution band
- Band 4B
- Tuition fee
- 1.4B: Accounting, Business, Law, Economics, Management
- Census date
- Academic Calendar
- Class timetable
- View class timetables for this course
Course outline
MGT325 Course Outline Semester 2, 2021 (PDF 83KB)
Students enrolled in this course should check the course Blackboard site to ensure that they are accessing the most recent approved version of the course outline.