A workplace-focused course to help you excel in the security industry
Take advantage of this free, specialised course designed for Queensland licensed security professionals to advance your expertise and elevate your professional standards. Aligned with the Queensland Security Industry Workforce Development Plan 2020-2025, this course will support your career progression while strengthening essential skills like communication, conflict resolution, and customer service.
Through targeted weekly workshops in de-escalation techniques, effective communication skills and strategic problem solving, you will learn how to reduce risks, improve community safety and stay prepared in today's dynamic and ever-changing society. This course also focuses on behavioural observation skills, the latest industry information and strategies for reducing vulnerability.
By the end of this course, you will gain new tools and strategies to improve your day-to-day effectiveness and boost your career prospects. Join us to gain the skills to lead confidently, enhance safety, and make a lasting impact in the field.
This course is delivered in partnership with the Australian Security Industry Association Limited (ASIAL), funded by Jobs Queensland and proudly supported by the Queensland Government.
Am I eligible to register?
This course is open to all licensed security professionals living and working in Queensland.
How is the course delivered?
- 6 x 2 hour workshops, every week for 6 weeks
- Onsite
- Simultaneously online for those outside of the delivery locations
- Sessions are recorded each week for those who are unable to attend class at the scheduled times
Course overview
Week 1: Risk Assessment and Reducing Vulnerability
Week 2: Behaviour Observation and Situational Awareness
Week 3: Customer Service and Stakeholder Engagement
Week 4: Building Rapport and Applying Empathy
Week 5: Negotiation and De-escalation
Week 6: Communication and Report Writing
Optional assessment is provided to reinforce the application of course materials and learnings.
Expressions of interest
Registrations have now closed for this course.
To support a future course offering, please submit an Expression of Interest.
Podcast
Discover the growing demand for highly skilled security professionals ahead of the 2032 Olympic Games. Listen to Dr Wayne Graham discuss this important topic on Morning Magazine.
Participant feedback
Eric was a fantastic facilitator of the course material and I was very impressed he engaged all the participants, particularly because there was a mix of online and in person students. I really enjoyed his anecdotal style to illustrate the teaching points. Group activities also helped get various shared experiences on security issues, from different perspectives from the security industry. Great job. Thanks.
What did you enjoy most about the course?
-
Learning ways and various communication techniques to de-escalate customers and situations
-
I thought Eric did an outstanding job and was very impressive in his delivery. He really "walked the talk".
-
Option to learn online and self-paced as I'm a shift worker
-
I thought the course was very worthwhile not only for learning new things but also refreshing previous training.
-
The course was well structured and tailored to current industry needs.
-
Learning environment was simple and accessible, content was detailed and well presented.
-
Overall, I found the course to be informative and well-structured, especially in building confidence and professionalism in real-life security roles.
Meet the Teaching Team
Dr Wayne Graham
Dr Wayne Graham is a Senior Lecturer in Management at UniSC. Wayne has developed a suite of microcredential planning courses in collaboration with all levels of government and stakeholders from a variety of industry sectors. The courses are co-designed, co-delivered and co-evaluated with industry representatives and government agencies. Funding for the courses has been provided by the Queensland Government. The courses are offered simultaneously online and onsite at various locations throughout the state. Wayne is facilitating the Skills Enhancement for Security Professionals course in collaboration with Eric Wilson.
Eric Wilson
Eric is an Applied Criminologist and Pracademic. He is a Fellow of the Australian Security Industry Association Limited (ASIAL), demonstrating his commitment to advancing the security industry in Australia. Eric is the Oceania Director-at-Large for the International Society of Crime Prevention Practitioners and is an International Crime Prevention Specialist. He holds a Master of Arts in Criminology and Criminal Justice, a Master of Teaching, and a Graduate Certificate in Crime and Violence Prevention. Eric teaches security courses with the School of Law and Society at UniSC.
For more information, email the UniSC Planning Courses Team [email protected] or phone +61 7 5430 2925
