This is a plain English summary of the University’s refund policy and procedures as they affect English Language Program (ELP) students. It is based on the Student Fees and Charges - Governing Policy and Student Fees, Charges and Refunds Procedures.
The refund policy and procedures refer only to payments to USC for courses and services provided by USC. It does not refer to payments made to third parties.
1. If the University is unable to deliver your course in full, you will be offered a refund of the unused portion of any pre-paid tuition fees. The refund will be paid within 2 weeks of the day on which the program ceased being provided. Alternatively, you may be offered enrolment in another ELP program at the University at no extra cost to you. You must inform the University in writing of whether you have chosen to accept a refund of course monies, or accept a place in the other program.
2. You will not be eligible to receive any refund of program fees after a program has commenced, unless:
a) The University of the Sunshine Coast is unable to deliver your program in full (refer to Clause 1), or,
b) You are unable to start on the agreed starting date, or you withdraw from the program, because the Australian Government refused to grant you a Student visa (refer to Clause 4a)
3. You will receive a full refund of your airport transfer charges, if you have paid USC for this service, and if the University receives written cancellation of this service at least 14 days before your stated arrival.
4. You, or your agent, will be entitled to a refund of program fees in the following situations:
a) If your Student visa application is refused and you provide the University with written evidence of this, you or your agent will be entitled to a refund of program fees, with the following deductions:
i) A$500 or 5% of the total amount of pre-paid fees received, whichever is the lesser
ii) non-recoverable expenses incurred in organising travel, accommodation or other services
iii) the cost of books, equipment, and other materials purchased or produced by the University for you to undertake the program
b) If you, or your agent, give the University written notice of your decision to cancel your application for a program at least 28 days before the program's commencement date, you or your agent will be entitled to a 75% refund of program fees, with the following deductions:
i) the ELP application fee,
ii) non-recoverable expenses incurred in organising travel, accommodation or other services,
iii) the cost of books, equipment, and other materials purchased or produced by the University for you to undertake the program.
c) If you, or your agent, give the University written notice of your decision to cancel your application for a program within 27 days before the commencement date of the program, you or your agent, will be entitled to a refund of 50 percent of the program fees, with the following deductions:
(i) the ELP application fee,
(ii) the Airport Transfer Fee, if paid to USC, unless we have received notice of cancellation in writing at least 14 days before your stated arrival,
(iii) the cost of books, equipment, and other materials purchased or produced by the University for you to undertake the program
(iv) all expenses incurred by the University for services provided or arranged for you that cannot be recovered by the University.
5. If you wish to request a refund of fees and charges, you must complete an international refund form available at student forms.
6. You or your agent will receive an approved refund within 28 days of the University receiving your request.
7. You or your agent will receive a statement from the University explaining how the refund amount was calculated.
8. Refunds of fees and charges are made in the same currency in which the fees and charges were paid. The refund is made to the person who entered into the written agreement with the University, unless that person directs the University otherwise in writing.
9. If you are seeking a refund of any monies paid for Overseas Student Health Cover, you will need to contact the agency or service provider with whom you took out that cover unless USC organised your health cover on your behalf.
10. This agreement, and the availability of complaints and appeals processes, does not remove your rights to take action under Australia’s consumer protection laws.