Report an issue with access to online Library resources

Before submitting this form, please explore the known outages and troubleshooting suggestions.

If you are still experiencing issues, use this form to provide as much information as possible. This helps us to identify and resolve the problem.

The Library aims to respond to your report within one business day.

Please note:

For information about your network username and password, Canvas, email or University staff and student computing facilities contact:
- Students: IT Self Service Portal or telephone +61 7 5459 4455
- Staff: UniSC Connect or telephone +61 7 5430 1237
Access may be unavailable on Tuesday and Friday mornings from 5-8am AEST for IT maintenance.
Some resources require an additional resource specific login. Details available on the Databases page.

Your details

First name

Last name

Email address

Telephone - optional

Your issue

_inline2 - optional

Please fill in as many details as possible.

Explain the problem - optional

_inline1 - optional

If possible, copy and paste any error messages exactly as they occur, or record as accurately as possible any error messages.

Error message - optional

Date the problem occurred - optional

Time the problem occurred - optional

Please be aware some services may not be available during the weekly IT maintenance window, 5-8am Friday.

Database name (if relevant) - optional

Journal / newspaper title (if relevant) - optional

Have you previously been able to access this service / resource? - optional

Yes

Can you access other services / resources? - optional

Yes

Where did the problem occur? - optional

On campus

Off campus

If possible, provide the URL used to access the service / resource - optional

security

Report an issue with access to online Library resources | UniSC | University of the Sunshine Coast, Queensland, Australia