Having trouble logging into your UniSC account? | UniSC | University of the Sunshine Coast, Queensland, Australia

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Having trouble logging into your UniSC account?

We recently made some important changes to UniSC’s Microsoft 365 systems. Since then, you may have experienced some issues logging into your UniSC account or accessing your emails or files from some apps (eg on your smartphone or laptop).

Below are instructions and links to user guides that can help you troubleshoot and get your access back.

If you can't log in to your account on a web browser

If you need access straight away, open your chosen browser (Chrome, Safari or Edge) and then open a new private browser window by pressing Ctrl-Shift-N (on Windows) or Command-Shift-N (on macOS). This should enable you to log in successfully.

  1. Clear your web browser's cache (PDF).
  2. Close then relaunch your web browser.
  3. Go to https://outlook.office365.com/owa/usc.edu.au/ and log in with your UniSC username and password.
  4. Once you log in, you may need to update your UniSC password. (When prompted, enter your current and new passwords.)
For other access/login issues

On Windows devices:

If you still have access issues after following the instructions above, please try using the Microsoft Support and Recovery Assistant to fix Office sign in issues.

On MacOS devices:

If you still have access issues after following the instructions above, please remove the Office 365 license file from your MacOS computer.

If removing the Office 365 license file doesn't resolve the problem, follow the instructions to reset Office on a MacOS device.

On Android/iOS devices:

Special instructions for OneNote

If you are having trouble accessing or syncing your notebooks in OneNote, follow the instructions below first:

Then, follow the steps below: 

  1. Open OneNote
  2. Close all open notebooks by right-clicking the notebook from the left menu, then selecting the 'Close this notebook' option
  3. Sign out of your account in OneNote and close the app
  4. Open the OneDrive desktop application and sign into your student account (if you haven't already)
  5. Sign into OneNote online using your student account, and open the notebook you would like to access (https://www.onenote.com/hrd)
  6. Select the 'editing' dropdown button from the top right
  7. Select 'Open in desktop app', and confirm to open the OneNote app (if prompted)
  8. When the OneNote desktop app opens, sign in using your student credentials
  9. Your OneNote should now connect as normal
  10. Additional notebooks can be opened by selecting the current notebook in the top right, then 'more notebooks'
If you're still having access issues

If you have followed all instructions relevant to your device in full, and the problem persists, please contact the Student IT Help Desk through UniSC Connect.

Please include the following information so the team can assist further.

• Your device type (e.g. MacBook pro, Samsung phone, Dell laptop)
• The application/s affected (e.g. OneDrive, Word, Outlook)
• The instructions that you have already tried
• Any steps listed in the instructions that could not be completed due to error
• Screenshots of any error messages you receive
• Additional steps you have tried to resolve the issue (if any).

Could your issue be related to MFA?

If you are seeing a notification that says "Your organisation requires more information" your issue could be related to the recent roll out of multi-factor authentication (MFA) on some UniSC systems such as the Student Portal, Canvas, and your Microsoft account. More information including help guides and support can be found here on the UniSC website.