The mission of USC is to provide quality services and collections that support the teaching, research and scholarship activities of the University.
We recognise that we need to work in partnership with our clients to ensure that Library services, collections and facilities meet our clients’ needs. The Library has a policy of open access to the collections for study and research.
Client Services Charter
We recognise that we need to work in partnership with our clients to ensure that Library services, resources and facilities meet our clients’ needs.
Our commitment to all clients is to:
- ensure that service points are staffed by staff with the appropriate skills and training to provide advice on library services and guidance and instruction in the selection and use of library and information resources
- provide courteous, prompt and accurate service
- provide mechanisms for providing feedback on library services, resources and facilities
- be responsive to clients' needs and expectations and respond to client feedback in a timely manner
- maintain open access for community members for the purposes of study and research
- make 95 percent of items available within 2 working days of receipt by the Library
- re-shelve material within two working days of return
Our commitment to USC Teaching and Research staff is to:
- develop collections that support the teaching and research activities of the University through collaborative collection development and effective and efficient resource management
- support the research activity of the University by providing specialised advice and training
- supplement the Library collection through the provision of a document delivery and inter library loan service
- support students to become independent learners in accordance with the USC graduate attributes through the Information Literacy strategy
Our commitment to USC students is to:
- develop collections that support student learning
- provide 24/7 access to a range of online resources to support the University’s blended learning initiatives
- provide access to a copy of each prescribed text and required reading, as identified by the course coordinator, in the Reserve Collection, the short-term loan collection or via e-reserve
- provide guidance and training in the use of library and information resources
- provide guidance and training to support the development of the necessary skills to become an independent learner in accordance with the USC graduate attributes
- provide specialised advice and training for research postgraduate and honours students
- supplement the collection through the provision of a document delivery and inter library loan service for research postgraduate and honours students and meet 95 per cent of requests.
- process inter-site requests within one working day
- provide a range of facilities for individual and group study including designated silent study areas
- facilitate access to the online resources through the provision of a combination of networked workstations, wireless access and laptops that may be borrowed
Acceptable use of the Library
To ensure that the Library is a pleasant place, conducive to study and research, we ask that you adhere to the acceptable use guidelines below:
Safety and security
For your safety, CCTV operates throughout the Library.
- If an emergency alarm or a security gate alarm sounds, you must follow the instructions of Library staff.
- You may be asked to leave the Library if your behaviour is offensive or disruptive to others. Serious misconduct will be reported to Security.
Noise carries in the Library so please ensure that you do not disturb those around you.
- Speak softly when in conversation with others including on your mobile phone.
- Turn your mobile phone to silent and ensure that your personal music is not at a volume that can be heard by others.
- Respect the Silent and Quiet work zones and move to another area if you need to talk.
Food and drink
To maintain a pleasant environment and protect the collection from mould and vermin:
- Hot food, meals or foods with a strong odour are not permitted in the Library.
- Drinks (excluding alcohol) in covered containers and cold dry snacks are permitted.
- Please dispose of all rubbish in the bins provided.
- Please clean up spills and report large spills to Library staff.
Children in the Library
Children are welcome in the Library, in accordance with the USC Children on Campus - Operational Policy. For their safety and to ensure that they do not disrupt others:
- Parents / carers are responsible at all times for the children who accompany them. Children must not be left unsupervised.
- Parents must be mindful of the impact of their children’s activities on others who are in the Library to work.
- The parent/carer may be asked to leave the Library if the child’s behaviour is disruptive to others.
- The computers on campus are for USC staff and student use. In accordance with the USC Acceptable Use of ICT Resources - Governing Policy, parents should not allow their children to use computers on campus nor give them their USC login and password.
Information Literacy Strategy
The aim of the Information Literacy Strategy is to establish a collaborative framework for library and teaching and research staff to facilitate the development of effective, lifelong information literacies for all USC graduates.
Research Support Strategy
The Research Support Strategy provides a framework for the Library’s engagement with, and support of, research at USC and aims to formalise existing processes as well as develop a foundation for the future.
The Strategy will be reviewed on an annual basis to ensure its continued relevance to USC’s research priorities.
Collection Development Policy
The Collection Development Policy is intended to provide a framework for the development of a quality Library collection that meets the information needs of a dynamic community.
The policy will ensure that the quality of the collection is maintained through consistency in selection and and de-selection processes and a process of continuous evaluation.
Practicum and work experience opportunities
The University Library provides practical work experience for students enrolled in educational programs recognised by the Australian Library and Information Association and other relevant international library and information science associations.
- no payment is made by the University Library for the practicum
- insurance cover is the sole responsibility of the practicum program organisation
- international students who are not Australian or New Zealand citizens or Australian permanent residents may be required to obtain a temporary entry permit. Contact the Department of Home Affairs.
To enquire about practicum opportunities please send an email to email@example.com with the following details:
- personal details including contact numbers
- name of degree/program and institution where you are enrolled
- contact details for your institution's practicum coordinator
- preferred dates
- preferred type of duties, work or projects to be undertaken
- reference to any practicum manual and/or to responsibilities of the practicum mentor
Staff vacancies within the Library are listed in the employment section of the USC website.
Donations to the Library
We welcome donations of books, journals and other resources to broaden our collections. We accept donations in accordance with our collection development policy and associated guidelines.
For more information please contact the Team Leader, Collections and Access on Tel: +61 7 5456 5027 or email: firstname.lastname@example.org